HPE Pointnext Tech Care Essential - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Essential - Extended Service - 4 Year - Service is designed to protect your IT investment, ensuring that your systems remain operational and efficient. This extended service plan offers a comprehensive support solution that enhances your technology's reliability, allowing you to focus on your core business activities without the worry of unexpected downtime.

• Comprehensive Coverage: The HPE Pointnext Tech Care Essential service plan provides robust maintenance that includes both parts and labor, ensuring that your systems are always in optimal condition and reducing the risk of costly interruptions.
• Next Business Day Response: With a commitment to delivering timely service, you can expect Next Business Day response for parts and labor within a 100-mile radius from your site, minimizing downtime and maximizing productivity.
• On-site Support: Enjoy the convenience of on-site support, allowing for quick and efficient resolution of any issues that may arise, ensuring your operations continue smoothly.
• Expert Assistance: Gain access to skilled technicians who provide expert guidance and support, allowing you to resolve issues quickly and effectively, thereby enhancing your overall IT experience.
• Long-term Investment Protection: The 4-year service duration not only offers peace of mind but also protects your investment by ensuring your technology is maintained to the highest standards for years to come.

Technical Details of Product

• Service Type: Extended Service Plan
• Duration: 4 Years
• Support Hours: 9 x 5
• Response Time: Next Business Day
• Service Coverage Area: 100 miles from customer site
• Support Type: On-site Maintenance
• Service Components: Parts & Labor

How to Install

Installing the HPE Pointnext Tech Care Essential service is straightforward. Once you purchase the service plan, an HPE representative will contact you to schedule an installation appointment. During this appointment, qualified technicians will set up your service, ensuring all necessary components are covered. It's that simple—there's no need for complicated setups or configurations on your part.

Frequently Asked Questions

• What does the service cover? The service covers both parts replacement and labor for on-site support, ensuring comprehensive maintenance for your IT systems.
• How quickly can I expect service? You can expect Next Business Day service for parts and labor within 100 miles of your location, providing you with timely support when you need it.
• Is there a limit to the number of service calls I can make? There are no limits to the number of service calls you can make, ensuring that you have consistent support throughout the service period.
• Can I extend the service after 4 years? Yes, you can choose to renew or extend your HPE Pointnext Tech Care Essential service after the initial 4-year period.
• Who do I contact for support? For support, you can contact HPE's customer service team directly through the support hotline provided upon the activation of your service plan.