HPE Pointnext Tech Care Essential - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Essential - Extended Service - 4 Year - Service is designed to provide comprehensive support for your IT infrastructure, ensuring that your systems remain operational and efficient throughout their lifecycle. This service offers 24/7 on-site support, guaranteeing that you receive immediate assistance whenever you need it, thus minimizing downtime and maximizing productivity. With predictable costs and extensive coverage, you can focus on your core business while we take care of your technology needs.

• 24/7 On-Site Support: Benefit from around-the-clock assistance that ensures your systems are always running optimally, significantly reducing downtime and increasing overall operational efficiency.
• 4-Hour Response Time: Enjoy the convenience of a quick 4-hour parts and labor response service within a 100-mile radius, which allows you to address issues promptly and maintain productivity.
• Comprehensive Maintenance: The service includes parts replacement and labor, providing a complete solution for reliable maintenance and enhanced usability of your systems.
• Predictable Cost of Ownership: With this extended service plan, you're assured of a predictable total cost of ownership, making budgeting easier and eliminating unexpected expenses.
• 4-Year Service Duration: This long-term service commitment ensures maximum dependability and accurate results, giving you peace of mind knowing your IT infrastructure is well cared for.

Technical Details of Product

• Service Type: Extended Service Plan
• Service Duration: 4 Years
• Support Availability: 24/7
• Response Time: 4-Hour Parts and Labor
• Coverage Area: 100-Mile Radius from Customer Site

How to Install

To take advantage of the HPE Pointnext Tech Care Essential - Extended Service, follow these simple steps:

1. Purchase the service through an authorized HPE reseller or directly from HPE.
2. Receive confirmation of your service plan and the details regarding setup.
3. Ensure your systems are registered with HPE to facilitate seamless service delivery.
4. Contact HPE Pointnext support via your preferred method to schedule any initial assessments or maintenance checks.
5. Enjoy peace of mind, knowing your IT infrastructure is supported by HPE’s expert services.

Frequently Asked Questions

What does the HPE Pointnext Tech Care Essential service include?

This service offers 24/7 on-site support, parts replacement, and labor, with a guaranteed 4-hour response time, ensuring your systems are maintained effectively.

How does the 4-hour response time work?

The 4-hour response time applies to service requests made within a 100-mile radius of your site. HPE aims to have a technician on-site within 4 hours after a service request is initiated.

Is the service available for all HPE products?

While the service is designed for a range of HPE products, it's best to verify specific eligibility with your HPE representative or authorized reseller.

Can I extend the service beyond 4 years?

Yes, you can discuss options for extending your service plan with HPE or your authorized reseller as the expiration date approaches.

How do I file a service request?

Service requests can be filed through the HPE support portal or by contacting the HPE Pointnext support team directly via phone or email.