HPE Pointnext Tech Care Essential - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Essential - Extended Service - 4 Year - Service is specifically designed to protect your valuable IT investments while providing the reliability and peace of mind you need for your business operations. With 24/7 support and rapid response times, this service ensures that your technology is always in optimal condition, allowing you to focus on what matters most—growing your business.

• Comprehensive Coverage: Enjoy extensive maintenance support with parts and labor included, ensuring that your equipment is always functioning at peak performance.
• Rapid Response Time: Benefit from a guaranteed 4-hour on-site service response time, ensuring minimal downtime and maximizing productivity for your business.
• 24/7 Availability: Access expert assistance around the clock, so you can resolve issues quickly, no matter when they arise.
• Location Advantage: The service covers locations within 100 miles of your site, offering convenient on-site help without the hassle of travel.
• Extended Duration: With a service duration of 4 years, you can rely on long-term support and maintenance, enhancing the value of your investment with consistent performance.

Technical Details

• Service Type: Extended Service
• Service Duration: 4 Years
• Response Time: 4 hours
• Service Coverage: On-site, within 100 miles
• Support Availability: 24 x 7
• Service Components: Parts & Labor

How to Install

To take advantage of HPE Pointnext Tech Care Essential - Extended Service, simply purchase the service package and register your product through the HPE support portal. Follow the on-screen instructions to activate your service. Once registered, you will receive a confirmation with all the details needed to access your 24/7 support.

Frequently Asked Questions

1. What does the HPE Pointnext Tech Care Essential service include?
The service includes parts replacement and labor to ensure that your equipment is well-maintained and operational at all times.

2. Is there a limit to the number of service calls I can make?
There is no limit to the number of service calls; you can request support as often as needed within the service duration.

3. How quickly can I expect service after reporting an issue?
You can expect a technician to be on-site within 4 hours of reporting the issue, ensuring minimal disruption to your operations.

4. What should I do if my site is located more than 100 miles from the nearest service center?
In such cases, alternative support options may be available. Please contact HPE support for guidance tailored to your location.

5. Can I renew the service after the 4 years are up?
Yes, you can renew your HPE Pointnext Tech Care Essential service for continued support and protection of your IT investments.