HPE Pointnext Tech Care Essential - Extended Service - 4 Year - Service

Introducing the HPE Pointnext Tech Care Essential - Extended Service - 4 Year - Service, designed to provide top-tier support for your technology needs. This essential service offers peace of mind with 24 x 7 x 4 Hour on-site maintenance, ensuring that any technical issues are resolved efficiently and effectively. With comprehensive parts and labor coverage included, you can trust that your equipment is in good hands, allowing you to focus on what truly matters—growing your business.

• Comprehensive 24 x 7 Support: Enjoy round-the-clock access to expert support, ensuring that help is always just a call away, regardless of when an issue arises.
• Rapid Response Time: Benefit from a swift 4-hour service response time for parts and labor (within 100 miles of the customer site), minimizing downtime and keeping your operations running smoothly.
• On-Site Maintenance: Receive valuable technical support right at your doorstep. Our on-site maintenance service means you won't have to travel or disrupt your productivity while getting the help you need.
• Parts Replacement Service: Eliminate the hassle of managing inventory costs with our comprehensive parts replacement service, ensuring reliable operation without excessive overhead.
• Extended 4-Year Coverage: With a service duration of 4 years, you can enjoy long-term support that promotes maximum efficiency and precise results for your business.

Technical Details

• Service Type: HPE Pointnext Tech Care Essential - Extended Service
• Service Duration: 4 Years
• Support Coverage: 24 x 7 x 4 Hour On-site Maintenance
• Location Coverage: Service response within 100 miles of customer site
• Included Services: Parts and Labor

How to Install

The HPE Pointnext Tech Care Essential service does not require physical installation as it is a support and maintenance service. Once purchased, you will receive confirmation and details on how to access the support team. Simply keep the service information handy, and reach out via the provided contact methods whenever you need assistance.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Essential service?
  The service includes 24 x 7 technical support, on-site maintenance, parts replacement, and labor for a duration of 4 years.
• What is the response time for service requests?
  The service guarantees a 4-hour response time for parts and labor as long as the customer site is within 100 miles of the service center.
• Is this service available internationally?
  This service is primarily focused on North America; please check with HPE for availability in other regions.
• How can I contact support?
  You can contact support through the customer service number provided at the time of service registration or via the HPE support portal.
• Can I extend the service after the initial 4 years?
  Yes, options for service renewal or extension will be available towards the end of your current service period.