HPE Pointnext Tech Care Essential - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Essential - Extended Service - 5 Year - Service is designed to provide businesses with unmatched reliability and support. With this premium service, you can ensure that your technology remains operational, helping you achieve maximum productivity and efficiency. The service is tailored for those who demand quick responses and top-notch maintenance, allowing you to focus on your core business objectives.

• 24x7 Availability: Enjoy around-the-clock support, so you can rest assured that help is always just a call away.
• Rapid Response Time: Benefit from a 4-hour response guarantee for parts and labor, ensuring minimal downtime for your operations.
• On-Site Support: Access expert technicians who will come directly to your location, offering immediate solutions and maintenance services.
• Cost-Effective Parts Replacement: Minimize inventory costs with our efficient parts replacement service, allowing you to maintain dependability without excess expenditure.
• Extended Coverage: With a 5-year service duration, you can confidently invest in your technology, knowing it is protected for the long-term.

Technical Details

• Service Type: Extended Service
• Duration: 5 Years
• Support Hours: 24 x 7
• Response Time: 4 Hours (up to 100 miles from customer site)
• Service Coverage: Parts and Labor included

How to Install

Installing the HPE Pointnext Tech Care Essential service is simple:

1. Contact HPE's customer service to initiate your service plan.
2. Provide necessary information regarding your equipment and location.
3. Once your service is confirmed, you will receive documentation outlining your coverage and support details.
4. In case of an issue, simply call the support line, and a technician will be dispatched to your location within the guaranteed response time.

Frequently Asked Questions

What is included in the HPE Pointnext Tech Care Essential service?

The service includes 24x7 support, on-site maintenance, parts replacement, and labor costs to ensure your equipment is always operational.

How quickly can I expect a technician to arrive?

Our guarantee is a 4-hour response time for both parts and labor, ensuring that any issues are addressed as quickly as possible.

What areas are covered under the service?

The service is available for locations within a 100-mile radius of your site, ensuring timely support.

Is this service suitable for all types of HPE equipment?

Yes, the HPE Pointnext Tech Care Essential service is designed to support a wide range of HPE products, providing necessary maintenance and support.

Can I extend my service after the initial 5 years?

Yes, customers have the option to discuss renewal or extension of their service plan prior to its expiration.