HPE Pointnext Tech Care Essential - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Essential - Extended Service - 5 Year - Service is designed to provide you with peace of mind and reliable support for your HPE systems. This comprehensive service ensures that your equipment remains in optimal condition, allowing you to focus on your core business without worrying about unexpected downtime or maintenance issues. With a commitment to excellence, this extended service plan offers 24/7 support, rapid response times, and hassle-free parts replacement, ensuring your IT infrastructure runs smoothly and efficiently.

• 24 x 7 x 4 Hour On-site Support: Get round-the-clock assistance with a guaranteed 4-hour response time on-site for maintenance issues. Your business can rely on swift intervention to minimize disruptions.
• Predictable Total Cost of Ownership: Enjoy the benefits of predictable budgeting with an all-inclusive service that covers both parts and labor, making financial planning easier and more efficient.
• Parts Replacement Service: Experience peace of mind with an included parts replacement service that quickly resolves system issues, allowing you to maintain optimal operational performance.
• Improved Productivity: With on-site service characteristics, tasks are completed quickly and efficiently, resulting in improved productivity for your team and reduced downtime.
• 5-Year Service Duration: Secure maximum efficiency and precise results with a comprehensive 5-year service plan, ensuring long-term support for your technology investments.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 5 Years
• Support Availability: 24/7
• Service Response Time: 4 Hours (within 100 miles of customer site)
• Coverage: On-site Maintenance, Parts & Labor

How to Install

To activate the HPE Pointnext Tech Care Essential - Extended Service, simply follow these steps:

1. Purchase the service through an authorized HPE partner or directly from HPE.
2. Once acquired, you will receive a confirmation email with your service details.
3. Contact HPE support using the provided information to register your service and link it to your HPE products.
4. Ensure your contact and location details are accurate for effective service delivery.
5. Keep your service confirmation details handy for future reference when you need to request service.

Frequently Asked Questions

1. What is included in the service?

The HPE Pointnext Tech Care Essential - Extended Service includes 24/7 on-site support, parts replacement, and labor for maintenance, ensuring you can keep your systems running smoothly.

2. How quickly can I expect service after reporting an issue?

You can expect a technician on-site within 4 hours for service requests within 100 miles of your location, allowing for quick resolution of issues.

3. Can I extend my service beyond 5 years?

Yes, HPE offers options for renewing or upgrading your service plan as your business needs evolve. Contact your HPE representative for more information.

4. Is this service available for all HPE products?

While the HPE Pointnext Tech Care Essential - Extended Service is designed for a wide range of HPE products, it is best to verify compatibility with your specific equipment with an authorized HPE partner.

5. How do I request service?

Service requests can be made by contacting HPE support through the details provided in your service confirmation email. Keep your service details ready for quicker assistance.