HPE Pointnext Tech Care Essential - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Essential - Post Warranty - 1 Year - Warranty is designed for businesses seeking reliable, round-the-clock support for their HPE systems after the standard warranty period expires. This service plan ensures that your critical IT infrastructure remains operational, allowing you to focus on your business without the worry of unexpected downtime. With dedicated on-site maintenance, parts replacement, and labor support, you can rest assured knowing that expert assistance is only a call away.

• Comprehensive Coverage: Enjoy peace of mind with 24 x 7 x 4 Hour on-site maintenance, ensuring that your system issues are addressed promptly, minimizing potential disruptions to your operations.
• Rapid Response Time: Benefit from a swift 4-hour service response time within a 100-mile radius, guaranteeing that your business stays productive and efficient.
• Parts and Labor Included: Eliminate the hassle of additional costs with our parts and labor warranty, meaning you won’t have to worry about unexpected expenses when repairs are needed.
• Dedicated Support: Gain access to valuable support services directly at your doorstep, saving you time and travel while ensuring that expert technicians handle your issues with ease.
• Dependable 1-Year Duration: Rely on a full year of service coverage, providing you with the assurance that expert help is available when you need it most.

Technical Details of Product

• Service Type: On-site Maintenance
• Support Hours: 24 x 7
• Response Time: 4 Hours
• Service Coverage: Parts and Labor Included
• Distance Coverage: 100 Miles from Customer Site
• Duration: 1 Year

How to Install

To take advantage of the HPE Pointnext Tech Care Essential service, simply contact HPE’s customer service through the provided phone number or online portal. You will need to provide your HPE product information and service agreement details. Once your service request is validated, a technician will be dispatched to your location to address your needs swiftly and efficiently.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Essential service?

The service includes 24 x 7 on-site support, parts and labor coverage, and a guaranteed response time of 4 hours within a specified distance of your location.

2. How does the service response time work?

If you experience an issue with your HPE product, simply reach out for support. A technician will be on-site within 4 hours to assist with repairs, provided you are within a 100-mile radius of the service center.

3. Can I extend my warranty after the first year?

Yes, you can renew your HPE Pointnext Tech Care Essential service after the initial year to continue receiving uninterrupted support and maintenance for your HPE products.

4. Do I need to pay extra for parts and labor?

No, both parts and labor are included in the service, so you won’t incur any additional costs when repairs are needed.

5. Is this service applicable to all HPE products?

Most HPE products are covered under the Pointnext Tech Care Essential service. However, it is recommended to check with HPE customer service for specific product eligibility.