HPE Pointnext Tech Care Essential - Post Warranty - 1 Year - Warranty

Ensure your critical IT infrastructure remains operational and efficient with the HPE Pointnext Tech Care Essential - Post Warranty - 1 Year Warranty. Designed for businesses that require uninterrupted service, this essential support package guarantees quick response and reliable service when you need it most.

• 24 x 7 x 4 Hour On-Site Support: Enjoy peace of mind with round-the-clock support. Our dedicated technicians are available 24/7 to resolve issues quickly, ensuring your systems are back online as soon as possible.
• Parts Replacement Service: Minimize downtime with our parts replacement service. We ensure that any necessary components are available and replaced efficiently, keeping your equipment running smoothly.
• Convenient On-Site Service: We come to you! Our on-site service means you don't have to worry about transporting your equipment. Our technicians will handle everything right at your location for your convenience.
• Reliable Maintenance with Parts & Labor Coverage: The HPE Pointnext Tech Care Essential package covers both parts and labor, providing you with dependable maintenance solutions that add usability and reliability to your operations.
• Fast Response Time: With a service response time of just 4 hours (within a 100-mile radius from the customer site), you can count on us to resolve your technical issues quickly and efficiently, reducing potential disruption to your business operations.

Technical Details of the Product

• Service Type: Maintenance - Parts & Labor
• Service Duration: 1 Year
• Response Time: 4 Hours
• Support Availability: 24 x 7
• Distance for On-Site Service: Up to 100 miles

How to Install

Getting started with your HPE Pointnext Tech Care Essential service is simple:

1. Purchase the HPE Pointnext Tech Care Essential service package and ensure your equipment is eligible for coverage.
2. Contact HPE support via phone or online to register your service and provide necessary equipment details.
3. Once registration is complete, keep your service information readily available for quick access when needed.
4. If an issue arises, simply reach out to our 24/7 support team to initiate a service request.
5. A technician will be dispatched to your location within the guaranteed response time to assist you.

Frequently Asked Questions

• 1. What does the HPE Pointnext Tech Care Essential service cover?
  This service includes parts and labor for maintenance, 24/7 support, and on-site service to ensure your equipment remains operational.
• 2. How quickly can I expect a technician to arrive?
  Our guaranteed response time is 4 hours, provided you are within a 100-mile radius from the technician's service area.
• 3. Is this service available for all HPE equipment?
  Please check with HPE support to verify if your specific equipment is eligible for the Tech Care Essential service.
• 4. Can I extend my warranty after the first year?
  Yes, you can renew your service package upon expiration to maintain continuous coverage and support.
• 5. How do I contact support if I need assistance?
  You can reach our support team any time via phone or our online support portal for immediate assistance.