HPE Pointnext Tech Care Essential - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Essential - Post Warranty - 1 Year - Warranty is designed to provide you with unparalleled support and protection for your essential IT systems. This comprehensive maintenance service ensures that you are well-equipped to handle any unexpected repair or replacement costs that may arise after your warranty period has ended. With 24/7 availability and quick response times, you can maintain your operational efficiency and peace of mind, knowing that help is just a call away.

• 24/7 Support: Enjoy round-the-clock access to professional support, ensuring that you can resolve issues as they occur, no matter the time of day.
• On-site Maintenance: Benefit from on-site support that allows technicians to address issues promptly, reducing downtime and keeping your systems operational.
• Parts Replacement Service: The service includes the replacement of faulty parts, alleviating the burden of unexpected expenses and ensuring your equipment is always in peak condition.
• 4 Hour Response Time: Experience a swift response to service requests with a guaranteed parts and labor service response within 4 hours, providing timely solutions for your IT needs.
• Comprehensive Coverage: For one full year, enjoy extensive maintenance support that enhances the reliability of your systems and maximizes productivity.

Technical Details of the Product

Service Duration: 1 Year (Post Warranty)
Service Availability: 24 x 7
Service Response Time: 4 Hour (within 100 miles distance from customer site)
Service Type: On-site Support (Parts & Labor)
Coverage Scope: Maintenance for IT systems, including parts replacement and labor support.

How to Install

To initiate the service, simply contact HPE Pointnext support via the designated support line or your HPE account manager. Provide your product information and service agreement details. Once your service is confirmed, you will receive instructions on how to access on-site support, including technician deployment and response time expectations. Keep your service agreement handy for any future service requests.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Essential service?
The service includes 24/7 support, on-site maintenance, parts replacement, and a guaranteed response time of 4 hours for service requests.

2. How do I request service?
To request service, contact HPE Pointnext support through the provided support line or your designated account manager.

3. What is the coverage area for on-site support?
On-site support is available within a distance of 100 miles from the customer site, ensuring swift response times.

4. How long does the service last?
The HPE Pointnext Tech Care Essential service lasts for one year following the expiration of your standard warranty.

5. Is this service available for all HPE products?
This service is applicable to eligible HPE products. Please consult your HPE representative for specifics regarding your product's coverage.