HPE Pointnext Tech Care Essential - Post Warranty - 2 Year - On-site Warranty

Experience dependable, enterprise-grade protection for your HP equipment with the HPE Pointnext Tech Care Essential post-warranty plan. This 2-year on-site warranty is designed for organizations that demand reliability, rapid response, and predictable costs after the original warranty period ends. With 24x7 coverage and a focused 4-hour parts and labor response, you gain access to certified technicians who can diagnose, replace parts, and restore operations quickly, keeping your critical systems performing at peak efficiency. This service package blends comprehensive on-site support, guaranteed response times, and cost-effective maintenance to maximize uptime and protect the value of your technology investments.

• Comprehensive on-site support — 24x7 availability with a dedicated 4-hour response window for parts and labor, ensuring that critical systems are back online as quickly as possible to minimize business disruption.
• Inclusive parts and labor — The plan covers both replacement parts and the labor required to install them, helping you avoid surprise maintenance costs and safeguard your equipment’s performance.
• Extended post-warranty protection — A full 2-year extension that bridges the gap after the original warranty, delivering ongoing maintenance, updates where applicable, and continued asset protection.
• On-site service within 100 miles — Fast, professional on-site visits by trained technicians within a 100-mile radius from your location, designed to reduce downtime and support rapid problem resolution.
• Cost-efficient maintenance model — By outsourcing maintenance to qualified experts, you minimize spare-parts inventory, lower downtime risk, and preserve the long-term value of your HP hardware.

Technical Details of HPE Pointnext Tech Care Essential - Post Warranty - 2 Year - Warranty

• Service type: On-site maintenance and support for eligible HP hardware after warranty
• Duration: 2 years
• Response time: 4 hours (Parts and Labor)
• Availability: 24x7x4 Hour coverage
• Travel distance: Up to 100 miles from customer site
• Inclusions: Parts and labor for maintenance and repair
• Delivery model: On-site service performed by certified technicians

How to install HPE Pointnext Tech Care Essential - Post Warranty - 2 Year - Warranty

Activating this service is straightforward and designed to minimize downtime while you transition from standard warranty to extended protection. Follow these steps to enroll and ensure your site is covered promptly:

• Verify eligibility: Confirm that your eligible HP hardware is within the post-warranty program and ready for service coverage with HPE Pointnext Tech Care Essential.
• Gather essential details: Collect the hardware model, serial numbers, and location information, along with the primary point of contact for service coordination.
• Submit enrollment: Initiate enrollment through your HP account representative or authorized HPE partner, providing the SKU/UPC references and desired service start date.
• Schedule benefit activation: Work with a technician or account manager to set the activation window and confirm the 4-hour on-site response framework, plus travel considerations within the 100-mile radius.
• Prepare the site for service: Ensure clear access to the equipment, provide any required security or clearance details, and have a list of symptoms or prior incidents ready for the service technician.

Once activated, your HPE Pointnext Tech Care Essential plan is ready to support your environment. The on-site visits will be coordinated by a qualified technician who will bring the necessary parts and tools to perform repairs or replacements, helping you maintain uptime with minimal disruption. You’ll receive documentation of service events, parts used, and work performed, which assists with asset management and future maintenance planning.

Frequently asked questions

• Q: What does HPE Pointnext Tech Care Essential include?

  A: It provides 2-year on-site maintenance and support after warranty, with 24x7 coverage and a 4-hour response window for parts and labor. It also covers parts replacement and labor, and travel within 100 miles of your site.

• Q: How fast will a technician arrive on-site?

  A: The plan offers a guaranteed 4-hour response time for parts and labor, with a 24x7 service availability to address urgent needs as they arise.

• Q: Does this plan cover both hardware and software concerns?

  A: The primary focus is hardware maintenance and repair, including parts replacement and labor. Some software-related support may be available under broader service terms or as part of specific agreements; confirm with your HP representative for scope.

• Q: How long is the coverage period?

  A: Coverage lasts for 2 years from the start date of the service contract, providing ongoing protection beyond the original warranty.

• Q: Is travel distance limited?

  A: Yes, the service coverage includes on-site support within a 100-mile radius from the customer site, which helps ensure timely technician arrival and reduced downtime.

• Q: How is this different from the original warranty?

  A: The post-warranty plan extends protection after a warranty expires, delivering continued access to on-site maintenance, quick response times, and guaranteed parts and labor, helping preserve asset value and uptime.

• Q: Can I renew or extend this service after the 2-year term?

  A: Renewal or extension options are typically available through HP or authorized partners. Discuss your needs with your account representative to tailor a longer-term maintenance strategy.