HPE Pointnext Tech Care Essential - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Essential - Post Warranty - 2 Year - Warranty is your ultimate solution for ensuring the reliability and performance of your HPE equipment. With this extended warranty, you can enhance the value of your investments, providing peace of mind and minimising downtime with exceptional support and service throughout the duration of your coverage.

• 24/7 Availability: With round-the-clock support, you can access help whenever you need it, ensuring that any issues are addressed promptly, day or night.
• On-site Maintenance Service: Enjoy the convenience of on-site maintenance. Our technicians come to your location, making repairs and service seamless without impacting your daily operations.
• Rapid Response Time: With a 4-hour response time for parts and labor (within 160 km of the customer site), you can count on us for timely service, enhancing productivity and reducing downtime.
• Comprehensive Parts Replacement: This warranty includes parts replacement services, meaning you can resolve problems efficiently without incurring additional costs for necessary components.
• Extended Coverage: Enjoy peace of mind for up to 2 years post-warranty, ensuring that your HPE equipment remains operational and reliable throughout its lifecycle.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Essential - Post Warranty
• Duration: 2 Years
• Service Availability: 24 x 7
• Response Time: 4 Hours (distance from customer site - 160 km)
• Service Components: Parts and Labor, On-site support

How to Install

To activate your HPE Pointnext Tech Care Essential - Post Warranty service, follow these simple steps:

1. Purchase the warranty from an authorized HPE vendor.
2. Register your HPE equipment and warranty by visiting the HPE support portal.
3. Maintain up-to-date records of your equipment for easy access when requesting service.
4. In case of an issue, contact HPE support through the provided contact channels to initiate service.
5. Schedule on-site service at your convenience, ensuring minimal disruption to your operations.

Frequently Asked Questions

• What does the warranty cover?

  The warranty covers parts and labor for repairs, ensuring your equipment stays operational with minimal interruption.

• How long does the service last?

  The HPE Pointnext Tech Care Essential - Post Warranty lasts for 2 years, providing extended support beyond the initial warranty period.

• What is the typical response time for service?

  The service guarantees a response time of 4 hours for parts and labor, within a distance of 160 km from the customer site.

• Can I transfer the warranty to another device?

  The warranty is typically tied to specific equipment, and transferability may depend on HPE's policies. Please consult customer support for details.

• How do I initiate a service request?

  You can initiate a service request by contacting HPE support directly through their official channels, providing the warranty details and equipment information.