HPE Pointnext Tech Care Essential - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Essential - Post Warranty - 2 Year - Warranty is the ideal solution for businesses looking to extend the life of their HPE products beyond the initial manufacturer warranty. This comprehensive service plan ensures that your technology remains operational, allowing you to focus on your core business objectives without the worry of unexpected breakdowns. With round-the-clock support and guaranteed on-site availability, you can rest easy knowing that help is just a call away.

• 24 x 7 x 4 Hour On-site Support: Experience peace of mind with around-the-clock support from HPE's certified technicians. Our commitment to a 4-hour response time ensures that any technical issues are addressed promptly, minimizing downtime.
• Comprehensive Parts Replacement: Should any components fail after your manufacturer warranty expires, our parts replacement service provides the necessary support to handle any mishaps. You can count on us to deliver the required parts to keep your systems running smoothly.
• On-site Expertise: Our technicians are ready to provide immediate support at your location, ensuring that solutions are implemented quickly and efficiently. The convenience of having experts available on-site eliminates delays and enhances productivity.
• Enhanced Efficiency with Parts & Labor Coverage: The service includes both parts and labor, providing you with a complete package to address any repairs or replacements needed. This characteristic not only improves usability but also boosts the overall efficiency of your systems.
• Reliable 2-Year Service Duration: With a two-year service plan, you can rest assured that you will receive timely support and maintenance throughout the duration. This extended warranty helps maximize productivity and deliver reliable results for your business.

Technical Details of Product

• Product Type: Post Warranty Service Plan
• Service Duration: 2 Years
• Support Availability: 24 x 7
• Response Time: 4 Hours (within 100 miles of customer site)
• Coverage: On-site Maintenance, Parts & Labor

How to Install

Installation of the HPE Pointnext Tech Care Essential service is straightforward. Once you purchase the service plan, you will receive a confirmation and service agreement via email. Follow these simple steps:

1. Review the service agreement and familiarize yourself with the terms.
2. Keep the agreement handy for reference should you require service.
3. Contact HPE support via the provided channels whenever you need assistance, ensuring to have your service agreement details ready.
4. A certified technician will be dispatched to your location as per the agreed terms, usually within 4 hours, to address any issues you may face.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Essential service cover?
  It covers parts replacement and on-site support, including labor required to repair or replace faulty components.
• Is this service available for all HPE products?
  Yes, the service applies to a wide range of HPE products, extending the support beyond the manufacturer warranty.
• How do I request support under this warranty?
  You can request support by contacting HPE customer service via phone or online, providing your service agreement details for a quicker response.
• What is the response time for on-site support?
  The service guarantees a 4-hour response time for on-site support, ensuring that your issues are addressed promptly.
• Can I extend the warranty beyond two years?
  Yes, you may inquire about extending the service plan by contacting HPE customer service before the expiration of your current plan.