HPE Pointnext Tech Care Essential - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Essential - Post Warranty - 2 Year - Warranty is the ideal solution for businesses seeking to maintain optimal performance and reliability of their IT infrastructure after the initial manufacturer’s warranty expires. This service ensures that your technology remains protected and supported around the clock, providing you with peace of mind and the ability to focus on your core business operations without interruptions.

• 24/7 Support: Access expert technicians at any time, ensuring your IT environment receives the assistance it needs whenever challenges arise.
• On-Site Maintenance: Enjoy the convenience of on-site service, minimizing downtime and enhancing operational efficiency by bringing support directly to your location.
• Quick Response Time: Benefit from a guaranteed 4-hour response time for parts and labor within a 100-mile radius, allowing for swift resolutions to any problems.
• Comprehensive Parts Replacement: This service includes parts replacement as part of your maintenance agreement, ensuring your systems continue to operate smoothly and efficiently.
• Extended Coverage: The two-year warranty extension provides an additional layer of protection beyond the initial manufacturer’s warranty, allowing you to concentrate on your business without worrying about technology issues.

Technical Details of Product

• Service Type: Post Warranty
• Support Duration: 2 Years
• Support Coverage: 24/7 Availability
• Service Response Time: 4 Hours
• Distance for On-Site Service: 100 Miles
• Includes: Parts and Labor for Maintenance

How to Install

Installing the HPE Pointnext Tech Care Essential service is a straightforward process. Simply follow these steps:

• Contact your HPE Pointnext service representative to register your product and warranty details.
• Confirm the coverage details and service level agreement (SLA) tailored to meet your specific needs.
• Maintain documentation of all past service records and current configurations for a seamless service transition.
• In the event of an issue, reach out to the support team through the designated channels provided during registration.
• Schedule on-site service as needed, based on the response time outlined in your service agreement.

Frequently Asked Questions

• What is covered under the HPE Pointnext Tech Care Essential service? This service covers parts and labor for maintenance, ensuring that any necessary components are replaced promptly to minimize downtime.
• How fast can I expect service to be rendered? The service guarantees a 4-hour response time for on-site assistance within a 100-mile radius, allowing for quick resolutions to any issues.
• Can I extend the warranty beyond two years? Yes, HPE may offer options to extend your warranty beyond the initial two-year coverage, subject to terms and conditions.
• Is the service available for all HPE products? The HPE Pointnext Tech Care Essential service is available for compatible HPE products; please check with your sales representative for eligibility.
• How do I file a service request? Service requests can be filed by contacting the HPE support center using the information provided upon service registration.