Description
Ensure the reliability and efficiency of your IT infrastructure with the HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention - Extended Service. This service offers comprehensive support tailored for businesses that require consistent uptime and exceptional service to maintain their technology investments. With a focus on minimizing downtime and optimizing performance, this service plan is your solution for seamless operations.
- 24x7 On-Site Support: Enjoy peace of mind with round-the-clock access to expert technicians ready to assist you with any service needs, available every day of the year.
- 4-Hour Response Time: With our commitment to fast service, expect a technician on-site within 4 hours, ensuring that any issues are addressed promptly to minimize disruptions to your operations.
- Comprehensive Defective Material Retention: Retain defective parts for your evaluation or disposal. This service feature ensures you can analyze issues and enhance your IT strategies without excess costs.
- Parts Replacement Included: The service includes parts and labor, eliminating unexpected expenses and providing predictable total cost of ownership for your IT maintenance.
- 3-Year Extended Service Duration: Benefit from long-term support with this 3-year service plan, ensuring your systems remain dependable and providing accurate results throughout the entire duration.
Technical Details of the Product
- Service Type: Extended Service
- Duration: 3 Years
- Support Availability: 24/7
- Response Time: 4 Hours (within 100 miles of the customer site)
- Included Services: On-site support, Parts replacement, Labor services
How to Install
To activate your HPE Pointnext Tech Care Essential service, follow these steps:
- Purchase the service through an authorized HPE distributor or reseller.
- Upon purchase, you will receive a confirmation email with your service contract number.
- Contact HPE support to register your service contract and provide your equipment details.
- Once registered, you can start using your benefits immediately, including 24/7 access to support and parts replacement services.
Frequently Asked Questions
What is the response time for on-site support?
The response time for on-site support is 4 hours, ensuring rapid assistance within 100 miles of your location.
What does the Comprehensive Defective Material Retention entail?
This feature allows you to retain defective parts for further evaluation or disposal, giving you control over your IT assets and strategies.
Can I extend my service beyond 3 years?
Yes, you can discuss options for extending your service plan with your HPE representative before your current plan expires.
Are parts and labor included in the service?
Yes, the HPE Pointnext Tech Care Essential service includes both parts and labor, providing you with a full service package to cover maintenance needs.
How do I contact support if I need assistance?
You can contact HPE support at any time, 24/7, using the support number provided in your service confirmation email.
Customer reviews
Showing - Of Reviews