Description
The HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention is a robust service package designed to enhance the performance and reliability of your HPE products. This extended service plan not only provides peace of mind but also ensures that your systems remain operational with minimal disruption. With 24x7 on-site support and a swift response time, this service is essential for businesses that depend on constant uptime and efficiency.
- Comprehensive Coverage: Enjoy thorough protection with a 4-year extended service that includes comprehensive defective material retention, ensuring that any faulty components are handled promptly and efficiently.
- Swift Response Time: Benefit from a 4-hour response time for parts and labor, ensuring that any issues are addressed quickly to minimize downtime and maintain productivity.
- 24/7 On-site Support: Gain access to 24/7 on-site support, offering you peace of mind that help is always available when you need it most, regardless of the time of day or night.
- Parts Replacement Service: The service includes parts replacement, ensuring that your systems are continually running at optimal efficiency. This feature allows you to focus on your core business without worrying about technical setbacks.
- Labour and Maintenance Included: Our service covers both labor and parts, providing a complete maintenance solution that allows for better reliability and maximum productivity for your organization.
Technical Details of Product
- Service Type: On-site Maintenance
- Duration: 4 Years
- Service Hours: 24 x 7
- Response Time: 4 Hours for parts and labor (within 100 miles of customer site)
- Defective Material Retention: Included
How to Install
Installation of the HPE Pointnext Tech Care Essential service is simple and hassle-free. Once your service plan is purchased, you will receive confirmation and instructions on how to access your support services. For on-site support, simply call the dedicated helpline available 24/7, and a technician will be dispatched to your location within the promised response time. Ensure your product details are readily available to expedite the service initiation process.
Frequently Asked Questions
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What does the Comprehensive Defective Material Retention cover?
It covers the retention of faulty components, allowing you to keep defective parts which are critical for your records while replacements are provided. -
Is the service available worldwide?
The on-site support is primarily available within 100 miles of your customer site; however, remote assistance can be provided globally. -
What happens if I need support outside of the 4-hour response time?
While we strive to meet the 4-hour response time, if there are exceptional circumstances, we will keep you informed and do our best to resolve your issue as quickly as possible. -
Can I extend my service plan after 4 years?
Yes, you can renew or extend your service plan at the end of your current coverage period. Our team will provide you with all necessary information a few months before your plan expires. -
How do I access the support services?
You can access support services by calling the dedicated helpline provided upon purchase, or through our online support portal.
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