HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention — Post Warranty, 1 Year

Keep your HP infrastructure operating at peak reliability with HPE Pointnext Tech Care Essential. This post-warranty service plan delivers a robust, on-site maintenance solution that emphasizes Comprehensive Defective Material Retention, rapid response, and predictable cost. With 24x7x4 coverage, 4-hour on-site response within 100 miles, and Parts & Labor included, this plan is designed to minimize downtime and maximize productivity by ensuring critical components are replaced quickly and accurately while your systems stay protected well beyond the warranty period.

• Comprehensive Defective Material Retention: When a component fails, defective materials are retained for replacement under the service agreement, reducing downtime and simplifying asset management. This feature helps you avoid the hassle of sourcing parts during critical outages and ensures you have a clear path to restoration.
• Post-Warranty Coverage: Extend essential support beyond the original warranty window with a focused, dependable maintenance program. This 1-year post-warranty plan stabilizes your support costs and keeps your mission-critical gear protected as you plan for future upgrades.
• 24x7x4 On-Site Support: Around-the-clock service availability means help is ready whenever you need it. The 24x7 coverage ensures inquiries and issues are addressed promptly, helping your operations run smoothly even during off-hours or peak demand periods.
• 4-Hour On-Site Response (Within 100 Miles): When a fault occurs, a qualified technician is dispatched to your site with a guaranteed four-hour response window if the site is within 100 miles. This rapid on-site presence minimizes downtime and keeps critical workloads on track.
• Parts & Labor Included: The plan covers both parts and labor for eligible repairs, reducing unexpected maintenance costs and simplifying budgeting. You can count on timely service completion without worrying about incremental charges for each visit.

Technical Details of HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention

• Service Type: On-site hardware maintenance with 24x7 coverage, designed to keep critical HP systems available and productive.
• Coverage: Post-Warranty support with Comprehensive Defective Material Retention, focused on replacement of defective materials to minimize downtime.
• Duration: 1 Year of service from activation date, providing predictable protection as you evaluate long-term support strategies.
• Response Time: Guaranteed 4-hour on-site response for eligible incidents, with travel distance limited to 100 miles from the service location.
• Service Window: 24x7x4 Hour coverage, ensuring round-the-clock support across all days and all shifts for critical issues.
• Location: On-site service at the customer’s site, delivering hands-on maintenance and rapid issue resolution in the environment where your systems operate.
• Inclusions: Parts and labor are included for covered repairs, helping you manage maintenance budgets while preserving system performance.
• Defective Material Retention Benefit: The program includes retention and replacement of defective materials as part of the service outcome, supporting swift recovery from hardware faults.

How to install HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention

Enrolling in this service is a straightforward process designed to minimize disruption and get you protected quickly. Follow these general steps to activate the plan and begin benefiting from fast, reliable on-site support.

• Confirm Eligibility and Choose a Partner: Engage with your authorized HPE reseller or HPE Pointnext representative to confirm eligibility for the Essential plan and determine the right coverage terms based on your hardware, site location, and service needs.
• Gather Required Details: Prepare essential information such as the hardware model(s), serial numbers, current warranty status, and the service address where on-site support will be delivered. This ensures accurate service alignment and rapid activation.
• Define Service Level: Specify the service window (24x7x4), the 4-hour on-site response requirement within 100 miles, and the intended start date for coverage. Align these terms with your operational calendar and maintenance plans.
• Complete Enrollment: Submit the enrollment paperwork, contract IDs, and payment terms to the service provider. Once processed, you’ll receive confirmation of activation and the service-level agreement details.
• Receive Access and Contact Protocols: You’ll obtain escalation contacts, emergency hotlines, and standard operating procedures for requesting on-site service, coordinating technician visits, and verifying parts availability.
• Coordinate Site Readiness: Ensure your site is accessible for technicians, provide required building access, and prepare any needed safety clearances. This reduces visit times and accelerates fault resolution.
• Activate Proactive Communications: Set up maintenance schedules, alerts for hardware health checks, and notification preferences so you can monitor the health of your HP assets and trigger service requests as needed.
• Review and Validate the Plan: After activation, review the included components, response times, and coverage boundaries. Confirm the 100-mile distance limitation and any exclusions so there are no surprises during an incident.

Frequently asked questions

• What does Comprehensive Defective Material Retention mean? This benefit ensures that defective materials are retained for replacement under the service agreement, enabling faster restoration of service levels without the extra administrative burden of sourcing replacement parts during critical outages.
• Is this plan only for post-warranty hardware? Yes. HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention is designed to provide reliable support after the standard warranty has expired, helping you protect ongoing operations and schedule future upgrades with confidence.
• What are the response times and travel limits? The plan provides a guaranteed 4-hour on-site response for eligible incidents within a 100-mile travel radius from the service location, ensuring prompt on-site remediation wherever possible.
• Are parts and labor included? Yes. The plan covers both parts and labor for covered repairs, reducing unexpected maintenance costs and simplifying budgeting for your IT operations.
• How do I enroll and activate the service? Enroll through an authorized HPE partner or the HPE Pointnext team. Provide device details, current warranty status, service location, and desired start date. Activation confirmation will include the terms, coverage duration, and contact procedures for on-site requests.
• What if my site is outside the 100-mile radius? The 4-hour on-site response applies within 100 miles. For sites beyond that distance, a custom arrangement or alternative support level can be discussed with your HPE representative to ensure you have a practical resolution timeline.