HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention is an ideal post-warranty service solution designed to enhance the longevity and performance of your HPE equipment. With a commitment to providing critical support and maintenance, this service ensures that you get the most out of your investment while minimizing downtime. This comprehensive one-year warranty covers parts and labor, guaranteeing you peace of mind with 24/7 accessibility.

• Comprehensive Coverage: This post-warranty service includes a full year of comprehensive defective material retention, ensuring that you are covered for any unexpected failures that may occur with your equipment.
• On-site Support: Enjoy the convenience of on-site support available 24/7, allowing you to limit any downtime to the absolute minimum. Our technicians are ready to assist you when you need it most.
• Rapid Response Time: The service guarantees a 4-hour parts and labor response time for locations within 160 km from the customer site, ensuring quick assistance and reliable maintenance when you need it.
• Parts Replacement Service: Our parts replacement service helps you manage any mishaps effectively, providing you with the necessary components to restore your equipment's functionality without hassle.
• Expert Maintenance: Benefit from our professional maintenance service designed to enhance the usability and reliability of your equipment, ensuring optimal performance throughout the warranty period.

Technical Details of Product

• Service Duration: 1 Year
• Support Type: On-site
• Service Level: 24 x 7 x 4 Hour
• Geographical Reach: Up to 160 km from customer site
• Service Inclusions: Parts and Labor

How to Install

To initiate your HPE Pointnext Tech Care Essential service, follow these simple steps:

1. Contact your HPE representative or authorized partner to purchase the service extension.
2. Provide details about your current equipment and warranty status.
3. Once the service is confirmed, you will receive an acknowledgment and details regarding service coverage.
4. Maintain your equipment according to recommended guidelines to ensure eligibility for support.
5. In the event of a service request, simply reach out through the provided contact channels for immediate assistance.

Frequently Asked Questions

• What is covered under the HPE Pointnext Tech Care Essential service?

  The service covers defective material retention, parts replacement, and on-site support for a duration of one year.

• How quickly can I expect service after raising a request?

  Service requests are typically addressed within 4 hours for locations within 160 km from the customer site.

• Is this service available 24/7?

  Yes, the HPE Pointnext Tech Care Essential service offers round-the-clock support to address your needs at any time.

• Who can I contact for support?

  You can contact your HPE representative or use the support line provided in your service agreement for assistance.

• Can I rely on the parts replacement service?

  Absolutely! The parts replacement service is designed to provide you with the necessary components quickly to minimize downtime.