HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention - Post Warranty - 1 Year - Warranty

Enhance the longevity and performance of your IT infrastructure with the HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention. This post-warranty service plan is designed for organizations that require continuous support and minimal downtime. With a duration of 1 year, this service not only provides essential maintenance and support but also includes coverage for defective materials, ensuring your equipment operates at its best.

• 24/7 Support: Gain peace of mind with around-the-clock assistance from HPE experts who are ready to address any issues that may arise, ensuring your operations run smoothly at all times.
• Comprehensive Defective Material Retention: This feature allows you to retain defective materials, helping you minimize costs associated with hardware failures while enhancing the lifecycle management of your equipment.
• On-Site Service: With an on-site response time of 4 hours from the time of your service request, our technicians will arrive equipped to resolve your issues quickly, reducing any potential downtime.
• Parts & Labor Included: The service covers all necessary parts and labor, which means you won’t have to worry about unexpected costs for repairs or replacements, making budgeting easier.
• Increased Efficiency: By utilizing this service, you can enhance the usability and efficiency of your equipment, allowing your business to focus on what it does best without interruption.

Technical Details of Product

• Service Type: HPE Pointnext Tech Care Essential
• Post Warranty Duration: 1 Year
• On-Site Response Time: 4 Hours (within 100 miles of customer site)
• Service Coverage: Parts and Labor included
• Support Availability: 24/7

How to Install

To use the HPE Pointnext Tech Care Essential service, simply follow these steps:

1. Purchase the service plan through authorized HPE resellers or directly from HPE.
2. Receive confirmation and service plan details from HPE.
3. In case of equipment issues, contact HPE support via the provided support channels.
4. Provide details regarding your equipment and the nature of the problem.
5. Await the technician's arrival based on the specified 4-hour response time for on-site service.

Frequently Asked Questions

• What is the benefit of Comprehensive Defective Material Retention?
  It allows you to keep defective materials for assessment or reuse, saving costs associated with new replacements.
• How do I contact support?
  You can reach HPE support through the contact information provided upon purchase of the service.
• Is there a limit to the number of service calls?
  No, there is no limit to the number of service calls you can make under this service contract.
• What happens if I need support outside the 100-mile radius?
  Support will still be available, but response times may vary based on distance.
• Can I extend the service after one year?
  Yes, you can renew your service plan before it expires to ensure continued coverage.