HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention is an essential post-warranty service designed to provide top-notch support for your HPE equipment. This comprehensive warranty solution ensures that your technology continues to perform optimally, minimizing downtime and maximizing productivity. With 24/7 support and a 4-hour on-site service commitment, you can rest assured that help is always available when you need it most.

• 24/7 Availability: Enjoy round-the-clock support with HPE's Tech Care Essential service, ensuring your queries and issues are addressed anytime, day or night.
• 4-Hour On-Site Response: With a rapid response time of just 4 hours for parts and labor, you can minimize downtime and keep your systems running efficiently.
• Comprehensive Defective Material Retention: The service includes a comprehensive defective material retention policy, allowing you to retain any defective parts replaced during service for easier troubleshooting and inventory management.
• Cost-Effective Parts Replacement: The warranty includes on-site parts replacement, helping you manage costs while ensuring that your equipment remains fully operational without delays.
• One-Year Coverage: Benefit from a full year of service that guarantees maximum productivity and reliable support, allowing you to focus on your core business activities.

Technical Details of Product

• Service Type: Post Warranty Support
• Duration: 1 Year
• Support Level: Essential Tech Care
• Service Response: 24 x 7 x 4 Hour On-site Support
• Coverage Area: Up to 100 miles from customer site
• Included Features: Parts and Labor for repairs and replacements

How to Install

To activate your HPE Pointnext Tech Care Essential service, follow these steps:

1. Purchase the service online or through an authorized HPE distributor.
2. Receive a confirmation email with your service contract details.
3. Register your equipment with HPE to activate the service.
4. Keep the confirmation and service contract details for future reference.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Essential service cover?
  This service provides 24/7 support, on-site parts replacement, and comprehensive defective material retention to enhance your equipment's reliability.
• How do I request service?
  You can request service by contacting HPE support directly via the contact details provided in your service confirmation email.
• Is there a limit to the number of service calls I can make?
  No, there is no limit; you can utilize the service as needed throughout the warranty period.
• What happens to defective parts replaced during service?
  With comprehensive defective material retention, you can retain the defective parts for your records and troubleshooting as needed.
• Can I transfer the warranty to another owner if I sell my equipment?
  Yes, the warranty is transferable, but you will need to inform HPE of the change in ownership to ensure continued service.