HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention is a premier post-warranty support service designed to ensure your IT infrastructure operates seamlessly. This comprehensive solution is ideal for businesses that rely heavily on HPE technology, providing essential maintenance and support to maximize productivity and minimize downtime. With a focus on reliability, this service guarantees that your equipment is protected beyond the standard warranty, delivering peace of mind and operational efficiency.

• 24/7 Availability: Enjoy around-the-clock support with a 24 x 7 x 4 Hour on-site service, ensuring that assistance is always just a call away, day or night.
• Comprehensive Coverage: This warranty includes parts replacement service, which addresses equipment issues promptly, minimizing disruptions to your operations.
• Expert On-Site Support: Our on-site support is designed to limit downtime to an absolute minimum, allowing your business to maintain continuity without significant interruptions.
• Rapid Response Time: Receive a guaranteed service response time of just 4 hours for parts and labor, ensuring quick resolutions to any potential issues within a 100-mile radius from your customer site.
• One-Year Service Duration: With a full year of service, your business receives ongoing support that enables maximum productivity and timely results, allowing you to focus on your core activities.

Technical Details of the Product

• Service Type: Post Warranty Support
• Duration: 1 Year
• Service Hours: 24 x 7 support
• Response Time: 4 Hours (from customer site - 100 miles)
• Parts and Labor Coverage: Included in the warranty
• Defective Material Retention: Yes

How to Install

To ensure you benefit from the HPE Pointnext Tech Care Essential service, follow these simple steps:

1. Purchase the service through your HPE representative or authorized reseller.
2. Once purchased, you will receive confirmation and service details via email.
3. Contact the HPE support team to register your equipment and activate the service.
4. Familiarize yourself with the contact information for 24/7 support included in your service package.
5. Keep a record of your service agreement and any relevant serial numbers for ease of reference when calling for support.

Frequently Asked Questions

What is the HPE Pointnext Tech Care Essential service?

The HPE Pointnext Tech Care Essential service is a post-warranty support package that offers comprehensive maintenance and support for HPE technology, including parts replacement and rapid response on-site assistance.

How quickly can I get support?

With a guaranteed 4-hour response time for on-site support, you can expect prompt assistance to address and resolve any issues that may arise.

Is defective material retention included?

Yes, the service includes comprehensive defective material retention, allowing you to keep any defective parts for your reference or inspection.

Can I purchase this service if my equipment is already out of warranty?

Yes, the HPE Pointnext Tech Care Essential service is specifically designed for equipment that is out of warranty, ensuring continuous support and maintenance.

What should I do if I need technical assistance?

In the event you require technical assistance, simply contact the HPE support team using the information provided in your service confirmation. Support is available 24/7 to assist you.