Description
Ensure the longevity and optimal performance of your HPE equipment with HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention. This post-warranty service provides you with peace of mind and dependable support for a full year after your manufacturer's warranty expires. With 24 x 7 x 4 Hour on-site maintenance, you can rest assured that your systems are protected from unexpected breakdowns, enabling your business to operate smoothly and efficiently.
- Comprehensive Coverage: This service includes parts replacement service, ensuring that any defective materials are swiftly addressed, allowing for dependable efficiency and enhanced operational continuity.
- Minimized Downtime: With on-site support available 24/7, you can limit any potential downtime to the absolute minimum, ensuring your business runs without interruptions.
- Fast Response Time: Enjoy a service response time of just 4 hours for parts and labor within a 100-mile radius, providing you with better accommodation and maximum reliability when you need it most.
- Peace of Mind: With the comprehensive defective material retention included in this service, you can have peace of mind knowing that your equipment is covered against unforeseen issues.
- 1-Year Service Duration: The service duration of 1 year ensures maximum efficiency and precise results, enabling your organization to achieve its operational objectives effectively.
Technical Details of Product
- Service Type: HPE Pointnext Tech Care Essential
- Warranty Type: Post Warranty
- Service Duration: 1 Year
- Response Time: 24 x 7 x 4 Hour On-site Support
- Coverage: Comprehensive Defective Material Retention
- Distance for Service Response: Within 100 miles of customer site
How to Install
To take advantage of HPE Pointnext Tech Care Essential service, simply contact your HPE representative or authorized partner to enroll. Upon enrollment, you will receive detailed instructions regarding service activation and support contact information. Ensure that your contact information is updated to facilitate swift assistance when needed.
Frequently Asked Questions
1. What is included in the HPE Pointnext Tech Care Essential service?
This service includes 24/7 on-site support, comprehensive defective material retention, parts replacement service, and a guaranteed 4-hour response time for parts and labor.
2. How long does the service last?
The HPE Pointnext Tech Care Essential service lasts for 1 year after the expiration of your manufacturer's warranty.
3. What locations are covered under the 4-hour response time?
The 4-hour response time applies to locations within 100 miles of the customer site.
4. How can I contact support if I need assistance?
You can reach out to your HPE representative or authorized partner for support. Additionally, you will receive contact information upon service enrollment for immediate assistance.
5. Is there any additional cost for parts replacement?
Parts replacement is included as part of the service. However, any parts that fall outside of the covered warranty may incur additional costs. Please consult with your HPE representative for specific details.
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