HPE Pointnext Tech Care Essential with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Essential with Defective Media Retention is a premium extended service plan that offers comprehensive support for your IT infrastructure. Designed to ensure your systems are running smoothly for up to three years, this maintenance solution combines reliability and efficiency. With features like 24/7 availability and a swift 4-hour response time, you can focus on your business while we take care of your IT needs. Here’s why the HPE Pointnext Tech Care Essential service is a must-have for your organization:

• Comprehensive Support: Benefit from 24 x 7 x 4 Hour on-site service that guarantees quick resolution of issues, keeping your systems operational around the clock.
• Defective Media Retention: Take advantage of the defective media retention feature, allowing you to keep failed drives for forensic analysis or data recovery.
• Predictable Total Cost of Ownership: Enjoy peace of mind with predictable maintenance costs, making budgeting easier and more effective.
• Parts Replacement Service: Experience reliable handling of mishaps with parts replacement services, ensuring that your systems remain functional without unnecessary delays.
• Enhanced Usability and Efficiency: Our on-site service locations provide immediate support, leading to increased usability and productivity across your organization.

Technical Details of HPE Pointnext Tech Care Essential

• Service Duration: 3 Years
• Service Type: On-site Maintenance
• Service Level: 24 x 7 x 4 Hour Support
• Includes: Parts and Labor
• Defective Media Retention Feature: Yes

How to Install HPE Pointnext Tech Care Essential

To install and activate your HPE Pointnext Tech Care Essential service:

1. Purchase the service plan through an authorized HPE partner or directly from HPE.
2. Follow the instructions provided in the confirmation email to register your service.
3. Ensure that your HPE hardware is eligible for the Tech Care service by cross-referencing with HPE’s service eligibility criteria.
4. Activate your service through the HPE support portal, where you can also manage your service requests and track resolution.
5. In case of any issues, contact HPE support for immediate assistance.

Frequently Asked Questions

• What is the response time for service under the HPE Pointnext Tech Care Essential plan? The service features a 4-hour response time for parts and labor, ensuring that your issues are addressed swiftly.
• Is the defective media retention feature included in this service plan? Yes, the HPE Pointnext Tech Care Essential service includes defective media retention, allowing you to keep failed drives for further analysis.
• How long is the service duration for HPE Pointnext Tech Care Essential? The service duration is three years, providing you with extensive support for your IT infrastructure.
• Can I contact HPE support at any time? Absolutely! HPE Pointnext Tech Care Essential offers 24/7 support, allowing you to reach out any time you need assistance.
• What are the benefits of on-site service? On-site service enhances usability and efficiency by providing immediate support at your location, reducing downtime and increasing productivity.