HPE Pointnext Tech Care Essential with Defective Media Retention - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Essential with Defective Media Retention is an extended service plan designed to provide comprehensive operational support for HPE hardware and software products. This service empowers IT teams to transition from reactive troubleshooting to proactive improvement, ensuring that your business technology is not just maintained but optimized for peak performance. Over a duration of four years, this service plan includes access to specialized technical resources and guidance, ensuring that your operational needs are addressed efficiently and effectively.

• Proactive Support: HPE Tech Care Service enables IT teams to focus on strategic initiatives instead of being bogged down by reactive issues. With direct access to product specialists, customers can enhance operational efficiency.
• Multi-Channel Access: Gain unparalleled access to support through various channels, including telephone, real-time chat, automated incident logging, and moderated forums. This ensures that help is always just a click or call away.
• Defective Media Retention: The service includes a Defective Media Retention feature that allows customers to retain faulty drives while receiving replacements, helping to avoid data loss and maintain system integrity.
• Timely Parts and Labor Response: Enjoy a rapid 4-hour parts and labor service response time, ensuring that your systems are back up and running with minimum disruption to your business operations.
• Long-Term Commitment: With a service duration of four years, you can count on sustained support and guidance, ensuring your HPE products operate at their best without unexpected costs.

Technical Details of Product

• Service Type: Extended Service Plan
• Duration: 4 Years
• Response Time: 4 Hour - Parts and Labor
• Includes: Defective Media Retention
• Access Channels: Telephone, Chat, Incident Logging, Moderated Forums

How to Install

Installation of the HPE Pointnext Tech Care Essential service is straightforward. After purchasing the service, you will receive a confirmation with details on how to register and set up your service account. Follow these steps:

1. Visit the HPE Tech Care Service portal using the link provided in the confirmation email.
2. Create an account or log in to your existing HPE account.
3. Register your HPE products by entering the necessary serial numbers and details.
4. Familiarize yourself with the support channels available, including how to log incidents and access technical guidance.
5. Contact HPE support to activate your service if required.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Essential service?

  The service includes proactive technical support, access to product specialists, Defective Media Retention, and a rapid parts and labor response time.

• How do I contact support?

  You can reach support via telephone, chat, automated logging, or through the HPE moderated forums.

• What happens if I have defective media?

  You will be able to retain defective drives while receiving replacements, minimizing data loss risks.

• Is this service available for both on-premises and as-a-service versions?

  Yes, HPE Tech Care Service supports both on-premises and as-a-service versions of HPE products.

• How does the 4-hour response time work?

  The 4-hour parts and labor response time ensures that if you encounter an issue, HPE will work to resolve it within four hours for both parts replacement and labor assistance.