Description
Enhance your IT infrastructure reliability with the HPE Pointnext Tech Care Essential with Defective Media Retention. This extended service plan guarantees optimal performance and peace of mind for a full four years, ensuring your critical systems are always supported. With 24 x 7 x 4 Hour on-site maintenance, this service is designed to protect your investment while maximizing uptime.
- Comprehensive Coverage: The HPE Pointnext Tech Care Essential service plan includes parts replacement and labor coverage, offering a seamless solution to any technical issues that may arise.
- 24 x 7 Support: Access on-site support anytime you need it. Our team is ready to provide fast response and problem resolution, ensuring your operations run smoothly.
- Defective Media Retention: Keep control over your old media. With defective media retention included, you can securely manage and dispose of failed components while retaining ownership.
- Rapid Response Times: Experience a guaranteed 4-hour response time for parts and labor, ensuring minimal downtime and maximum efficiency for your operations.
- Long-Term Assurance: Enjoy the peace of mind that comes with a four-year service duration, designed to keep your systems operating at peak performance.
Technical Details of the Product
- Service Type: Extended Service
- Duration: 4 Years
- Support Hours: 24 x 7
- Response Time: 4 Hour on-site support
- Distance for Service Response: 160 km from customer site
- Includes: Parts Replacement and Labor
- Defective Media Retention: Yes
How to Install
To get started with your HPE Pointnext Tech Care Essential service, simply follow these steps:
1. Purchase the HPE Pointnext Tech Care Essential plan.
2. After your purchase, you will receive confirmation along with instructions for service activation.
3. Schedule your initial service appointment by contacting HPE support.
4. Our technicians will come on-site to set up your service and answer any questions you may have.
5. Maintain regular communication with our support team for any ongoing service needs or inquiries.
Frequently Asked Questions
Q: What is included in the HPE Pointnext Tech Care Essential service?
A: The service includes parts replacement, labor, and defective media retention, ensuring comprehensive support for your IT infrastructure.
Q: What is the response time for service requests?
A: We guarantee a 4-hour response time for on-site assistance, ensuring that your systems are back up and running as quickly as possible.
Q: Can I retain defective media?
A: Yes, the defective media retention feature allows you to keep control of your failed components for secure disposal.
Q: Is support available around the clock?
A: Yes, our support is available 24 x 7 to help you whenever you need assistance.
Q: How long does the service last?
A: The HPE Pointnext Tech Care Essential service is valid for four years from the date of activation.
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