HPE Pointnext Tech Care Essential with Defective Media Retention - Extended Service - 4 Year - Warranty

The HPE Pointnext Tech Care Essential with Defective Media Retention is a comprehensive extended service plan that ensures the operational excellence of your HPE hardware and software products. With a focus on proactive support and personalized service, this warranty offers IT teams the resources they need to enhance productivity, mitigate risks, and optimize their technology investments over a span of four years.

• Comprehensive Support Experience: HPE Pointnext Tech Care delivers operational support tailored for both HPE hardware and software, helping your IT teams focus on strategic initiatives rather than just reactive troubleshooting.
• Direct Access to Specialists: Enjoy unparalleled access to product-specific specialists who provide guidance and solutions, minimizing downtime and maximizing efficiency. Experience the advantage of having experts on hand whenever you need them.
• Multi-Channel Assistance: Benefit from multiple support channels, including telephone, HPE moderated forums, automated incident logging, and real-time chat facilities, ensuring you receive prompt assistance whenever you encounter issues.
• Enhanced Digital Experience: The HPE Support Center offers a personalized digital interface that allows customers to manage their assets effectively, with curated knowledge resources available at their fingertips for quick resolutions.
• Timely Service Response: With a 4-hour parts and labor service response time, you can expect quick resolutions to support incidents, ensuring that your systems remain operational and productive.

Technical Details of the Product

• Service Level: 24/7 support with enhanced response times.
• Defective Media Retention: Retain defective media for further analysis or data recovery.
• Duration: Extended service for 4 years.
• Response Times: Critical incidents receive a 15-minute callback from a product specialist.
• Service Coverage: Covers both hardware and software issues linked to HPE products.

How to Install

To activate the HPE Pointnext Tech Care Essential service, please follow these steps:

1. Purchase the HPE Pointnext Tech Care Essential service through an authorized HPE partner or the HPE website.
2. After purchase, you will receive an activation code via email. Keep this code handy.
3. Visit the HPE Support Center and create or log in to your account.
4. Navigate to the service activation section and enter your activation code.
5. Confirm your service details and complete the activation process. You will receive a confirmation email once the service is successfully activated.

Frequently Asked Questions

What is included in the HPE Pointnext Tech Care Essential service?

The service includes 24/7 access to HPE product specialists, multi-channel support, enhanced response times for critical issues, and defective media retention.

How does defective media retention work?

Defective media retention allows you to keep any defective hardware for further analysis or data recovery purposes, ensuring you do not lose critical data.

Is my hardware covered after the manufacturer's warranty expires?

Yes, the HPE Pointnext Tech Care Essential service protects you from breakdowns after the manufacturer's warranty has expired, providing ongoing support and repair services.

What types of incidents are considered critical?

Severity 1 critical incidents typically include major system failures that significantly impact your business operations and require immediate attention.

Can I manage my service requests online?

Absolutely! The HPE Support Center offers self-service tools that allow you to log incidents, check the status of service requests, and access a wealth of knowledge resources.