HPE Pointnext Tech Care Essential with Defective Media Retention - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Essential with Defective Media Retention is a premier extended service solution designed specifically for businesses that demand reliable support and maintenance for their IT infrastructure. With a commitment to enhancing operational efficiency and ensuring maximum uptime, this service package offers peace of mind by delivering comprehensive coverage over an extensive five-year period. Ideal for organizations of all sizes, it guarantees essential on-site assistance whenever it is needed the most, allowing you to focus on what matters most—your core business.

• Comprehensive 24 x 7 x 4 Hour Support: Experience unparalleled support with 24/7 availability. The 4-hour response time ensures that any issues are swiftly addressed, minimizing downtime and maintaining productivity.
• On-Site Maintenance Services: Enjoy the convenience of on-site service that eliminates the hassle of shipping equipment for repairs. HPE technicians will come directly to your location, enhancing efficiency and reducing waiting times.
• Parts and Labor Coverage: This service includes all necessary labor for installing parts, offering a hassle-free experience by covering all aspects of your maintenance process for reliable operations.
• Defective Media Retention: Retain your defective media in the event of drive failure. This important feature helps you maintain data security and streamlines the recovery process without incurring additional costs.
• Five-Year Duration: The extended five-year service period provides long-term security for your IT infrastructure, ensuring your technology remains up to date and maximizing efficiency.

Technical Details of HPE Pointnext Tech Care Essential

• Service Type: Extended Service
• Service Duration: 5 Years
• Service Availability: 24 x 7
• Response Time: 4 Hours
• Support Type: On-site Maintenance
• Coverage: Parts and Labor Included
• Defective Media Retention Feature: Yes

How to Install

Installing and activating the HPE Pointnext Tech Care Essential service is a straightforward process:

1. Purchase the HPE Pointnext Tech Care Essential package through an authorized reseller or directly from HPE.
2. Upon activation, you will receive a confirmation email with your service details and contact information for support.
3. Keep the service information handy for easy access whenever you require assistance or on-site support.

Frequently Asked Questions

• What is the response time for on-site service? The response time for on-site service is 4 hours, ensuring timely assistance to minimize downtime.
• Can I retain defective media after a failure? Yes, the Defective Media Retention feature allows you to keep the defective media for data security and recovery purposes.
• What does the parts and labor coverage include? The parts and labor coverage includes all necessary labor for installation and maintenance of parts, ensuring a comprehensive service experience.
• Is 24 x 7 support available? Yes, our support team is available 24 hours a day, 7 days a week, to address your IT needs and concerns.
• How long is the service duration? The HPE Pointnext Tech Care Essential service is available for an extended duration of 5 years.