HPE Pointnext Tech Care Essential with Defective Media Retention - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Essential with Defective Media Retention is a premium extended service designed to provide comprehensive operational support for your HPE hardware and software products. Over a period of five years, this service empowers your IT teams to focus on innovation and progress, rather than merely reacting to technical challenges. With direct access to specialized expertise and a range of support channels, the HPE Tech Care Service is your ultimate partner in ensuring optimal performance and efficiency for your business operations.

• Proactive Operational Support: HPE Tech Care Service enables IT teams to proactively seek solutions and improvements, allowing them to shift focus from reactive problem-solving to strategic advancements.
• Access to Product Specialists: Gain direct access to product-specific specialists who provide tailored technical guidance, reducing risks and enhancing the efficiency of your operations.
• Multiple Support Channels: Customers can easily access support through various channels such as telephone, real-time chat, automated incident logging, and moderated forums, ensuring quick and effective communication with support teams.
• Defective Media Retention: The service includes defective media retention, allowing customers to manage and retain defective media, minimizing potential data loss and improving recovery processes.
• On-Site Support and Quick Response: With a 4-hour parts and labor service response time, you can expect quick resolutions to your technical issues with the availability of on-site experts, enhancing overall productivity and system reliability.

Technical Details of Product

• Service Duration: 5 Years
• Response Time: 4 Hours for parts and labor
• Service Types: On-site support, technical guidance, defective media retention
• Support Channels: Telephone, real-time chat, automated logging, forums
• Specialization: Hardware and software expertise tailored to specific workloads

How to Install

To install the HPE Pointnext Tech Care Essential service, follow these simple steps:

1. Purchase the Service: Ensure that you have purchased the HPE Pointnext Tech Care Essential service along with your HPE hardware or software products.
2. Register Your Products: Log into the HPE support portal and register your HPE products to activate your Tech Care service.
3. Access Support: Utilize the designated support channels (telephone, chat, forums) to connect with technical specialists whenever needed.
4. Utilize Resources: Take advantage of the technical guidance and resources available through HPE’s support ecosystem for optimal product management and security.

Frequently Asked Questions

• What is the benefit of Defective Media Retention? Defective Media Retention allows customers to retain defective drives, ensuring that sensitive data is not lost and facilitating a more secure recovery process.
• Can I access support remotely? Yes! HPE Tech Care Service provides multiple remote support channels to ensure you can get help when you need it.
• Is on-site support available for all incidents? On-site support is provided for critical incidents that cannot be resolved remotely within the specified response time.
• How does the 4-hour response time work? The 4-hour response time guarantees that HPE will respond to your service request within four hours, ensuring minimal downtime and disruption.
• What types of products are covered under this service? HPE Tech Care Service covers a variety of HPE hardware and software products, both on-premises and as-a-service versions.