HPE Pointnext Tech Care Essential with Defective Media Retention - Extended Service - 6 Year - Service

Experience unparalleled operational support with the HPE Pointnext Tech Care Essential with Defective Media Retention - Extended Service - 6 Year - Service. Designed for HPE hardware and software products, this service allows IT teams to focus on innovation and efficiency rather than merely addressing reactive issues. With direct access to product-specific specialists and a variety of support channels, your organization can ensure maximum uptime and performance, all while safeguarding your investment.

• Proactive Support: HPE Tech Care Service empowers IT teams by proactively seeking ways to enhance performance, enabling businesses to thrive instead of just surviving.
• Direct Access to Experts: Gain immediate access to product-specific specialists who provide tailored technical guidance, helping you to minimize risks and optimize processes.
• Comprehensive Support Channels: Enjoy multiple access points for support, including telephone assistance, real-time chat, automated incident logging, and moderated forums with clear response timeframes.
• Defective Media Retention: Included in the service, this feature allows you to retain defective media, ensuring your data integrity and operational continuity.
• On-Site Support: Benefit from on-site availability of experts, guaranteeing swift solutions to minimize downtime and enhance productivity.

Technical Details of Product

• Service Duration: 6 Years
• Response Time: 4 Hour Parts and Labor service response time
• Service Type: Operational support for HPE hardware and software
• Support Channels: Telephone, real-time chat, automated incident logging, moderated forums
• Defective Media Retention: Yes, included

How to Install

Installation of the HPE Pointnext Tech Care Essential service is straightforward and ensures that you seamlessly integrate the support into your operational framework. Follow these steps:

1. Purchase the Service: Confirm your purchase through HPE or an authorized reseller.
2. Register Your Product: Ensure your HPE hardware or software is registered to authenticate your service.
3. Access Support Platform: Utilize the provided access credentials to log into the HPE support portal.
4. Set Up Communication Preferences: Choose your preferred support channels (e.g. phone, chat, forums) for optimal communication.
5. Leverage Expert Guidance: Begin utilizing the services and expert advice available to address and manage your operational needs.

Frequently Asked Questions

What is included in the HPE Pointnext Tech Care Essential service?

The service includes operational support for HPE hardware and software, direct access to specialized experts, multiple support channels, and Defective Media Retention.

How does Defective Media Retention work?

Defective Media Retention allows you to keep faulty media instead of returning it to HPE, ensuring that your data remains secure and accessible.

What is the response time for on-site support?

The on-site support service guarantees a 4-hour response time, ensuring that you receive timely assistance to minimize disruptions.

Is this service available for both on-premises and as-a-service products?

Yes, HPE Tech Care Service is designed to support both on-premises and as-a-service versions of HPE products.

How can I contact support?

You can contact support through various channels including telephone, real-time chat, or through the HPE support portal where you can log incidents and participate in moderated forums.