HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year - Warranty

Enhance your operational reliability and ensure smooth system performance year-round with the HPE Pointnext Tech Care Essential with Defective Media Retention. This post-warranty service is specifically tailored for businesses looking for top-notch support and maintenance efficiency. With a comprehensive one-year warranty, you can rest assured knowing expert assistance is just a call away, providing you peace of mind and unyielding support.

• Comprehensive Support: Enjoy 24 x 7 x 4 Hour on-site maintenance for all your tech needs, allowing you to rely on constant support to keep your systems operational without interruption.
• Defective Media Retention: This unique feature enables you to retain defective media for data recovery and compliance purposes, safeguarding critical information while adhering to security protocols.
• Quick Response Time: Benefit from a rapid service response time of just 4 hours for parts and labor within a 100-mile radius, ensuring minimal downtime and maximum productivity for your operations.
• Parts & Labor Warranty: The service includes parts replacement, ensuring that you have the necessary components available to resolve issues quickly and efficiently, minimizing disruptions to your workflow.
• Expert Maintenance: With a focus on efficiency and reliability, you can trust that tasks will be completed promptly, allowing your team to concentrate on driving results and achieving business goals.

Technical Details of the Product

• Service Type: Post Warranty Maintenance
• Duration: 1 Year
• Support Availability: 24/7
• Response Time: 4 Hours on-site
• Distance Coverage: 100 miles from customer site
• Features: Defective Media Retention, Parts Replacement, On-site Service

How to Install

Setting up the HPE Pointnext Tech Care Essential service is simple. Follow these steps to get started:

1. Contact your HPE representative to initiate the service setup.
2. Provide the necessary information regarding your current systems and any specific requirements.
3. Schedule an on-site visit for the installation and activation of the service.
4. Once the service is activated, you will receive confirmation and support contact details for any future assistance.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Essential Service?
  This service includes 24/7 support, parts replacement, on-site maintenance, and defective media retention for a comprehensive support experience.
• How quickly can I expect a response for service issues?
  You can expect a service response time of 4 hours for parts and labor within a 100-mile radius of your location.
• Can I retain defective media for data recovery?
  Yes, the service includes defective media retention, allowing you to keep defective parts for data recovery and compliance purposes.
• Is this service available for all HPE systems?
  Please check with your HPE representative to ensure compatibility with your specific systems.
• How long does the service last?
  The HPE Pointnext Tech Care Essential service lasts for one year, providing you with uninterrupted support during this period.