HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Essential with Defective Media Retention is designed to provide comprehensive support and maintenance for your IT infrastructure post-warranty. This one-year warranty solution ensures that you have access to 24/7 assistance and rapid on-site service, empowering your organization to maintain productivity while minimizing downtime. With this service, you'll have peace of mind knowing that your hardware is in capable hands, ready to resolve any issues that arise.

• 24/7 Support: Enjoy round-the-clock technical assistance to address any concerns or queries you might have. Our dedicated team is available at any time to provide prompt solutions.
• On-Site Maintenance: We offer on-site support with a guaranteed response time of 4 hours. This ensures that our technicians are at your location quickly, minimizing disruption to your operations.
• Defective Media Retention: Benefit from the defective media retention feature, allowing you to retain your malfunctioning drives. This is particularly useful for maintaining compliance with data retention policies.
• Parts & Labor Warranty: The service includes parts replacement and labor, helping you manage costs effectively while ensuring maximum reliability. This approach minimizes inventory costs while providing dependability.
• Increased Productivity: The one-year service duration ensures that your systems remain operational with minimal interruptions, allowing your teams to focus on their core activities.

Technical Details of HPE Pointnext Tech Care Essential

• Type: Post Warranty Support
• Duration: 1 Year
• Service Response Time: 4 Hours (within 100 miles of the customer site)
• Support Availability: 24/7
• Features: Defective Media Retention, Parts Replacement, On-Site Maintenance

How to Install

Installation is a straightforward process. Once you purchase the HPE Pointnext Tech Care Essential service, follow these steps:

1. Contact HPE Support to activate your service contract.
2. Provide the necessary information regarding your hardware and installation site.
3. Schedule an on-site visit if required for any installation or initial assessments.
4. Once the service is active, you can begin utilizing the 24/7 support and resources available to you.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Essential service?
  This service includes 24/7 technical support, on-site maintenance with a 4-hour response time, parts replacement, and defective media retention.
• Is this service available for all HPE products?
  This service is specifically designed for eligible HPE hardware. Please check with HPE Support to confirm eligibility.
• Can I extend the warranty beyond one year?
  Yes, you can renew or extend the HPE Pointnext Tech Care Essential service prior to its expiration. Contact HPE Support for renewal options.
• What should I do if I encounter an issue?
  If you experience any technical issues, you can reach out to the 24/7 support team for immediate assistance.
• How does defective media retention work?
  With defective media retention, you can keep your faulty drives for data recovery or compliance purposes, rather than returning them to HPE.