HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Essential with Defective Media Retention is the perfect solution for post-warranty support, offering comprehensive protection and assurance for your IT infrastructure. This service is meticulously designed to keep your equipment running smoothly and efficiently, providing you with unparalleled peace of mind and enabling you to make informed investment choices for the future. With its robust features, including 24x7 support and on-site assistance, the HPE Pointnext Tech Care Essential caters to the demands of contemporary businesses.

• 24x7 Availability: Enjoy uninterrupted access to technical support and on-site assistance at any time, ensuring that your operations remain efficient and productive.
• Defective Media Retention: Benefit from the ability to retain defective media, allowing you to recover and assess valuable data without the risk of loss.
• Parts Replacement Service: Experience timely parts replacement that resolves issues promptly, minimizing downtime and maintaining workforce productivity.
• Rapid Response Time: Count on a guaranteed 4-hour response time for parts and labor, providing immediate support when you need it most.
• One-Year Service Duration: The service includes a complete year of ongoing support, maximizing the productivity and reliability of your equipment.

Technical Details

• Service Type: Post Warranty Support
• Service Duration: 1 Year
• Response Time: 4 Hours (Parts and Labor)
• Support Availability: 24/7
• Service Features: On-site Maintenance, Parts & Labor, Defective Media Retention

How to Install

Installing the HPE Pointnext Tech Care Essential service is a straightforward process. Follow these simple steps:

1. Purchase the service from an authorized HPE distributor or partner.
2. Provide necessary details regarding your equipment and current warranty status.
3. Upon confirmation of your order, you will receive a service contract that outlines the included support and services.
4. For immediate assistance, contact the HPE support team using the provided contact information.

Frequently Asked Questions

• What is the benefit of Defective Media Retention? The Defective Media Retention feature allows you to keep defective drives or media, enabling you to analyze and recover any critical data that may be stored on them.
• Is this service available worldwide? Yes, HPE Pointnext Tech Care Essential services are available globally, but response times may vary by location.
• How do I renew the service after one year? You will be contacted before the service expires with renewal options, or you can reach out to your HPE representative to discuss your renewal needs.
• Can I get support for multiple devices? Yes, you can purchase multiple contracts for different devices or a single contract covering multiple devices, depending on your needs.
• What happens if I need support outside of the 4-hour window? With 24/7 support, you can contact HPE at any time, and your issue will be logged and prioritized according to the service level agreement.