HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Essential with Defective Media Retention is designed to provide comprehensive post-warranty support for your HPE systems. This service ensures that you are protected against unexpected repair and replacement costs, allowing your business to maintain seamless operations. With 24 x 7 x 4 Hour on-site support, you can rest assured that any issues will be handled promptly, minimizing downtime and maximizing productivity.

• Extensive Protection: Safeguard your investment with extensive coverage against unexpected repair and replacement costs. This service eliminates the financial burden of mishaps, allowing you to focus on your core business operations.
• Defective Media Retention: Retain ownership of defective media, ensuring data security and peace of mind. You can manage your sensitive information without worrying about compliance or privacy issues.
• 24 x 7 x 4 Hour On-Site Support: Enjoy round-the-clock support with a guaranteed 4-hour response time. Our trained technicians will be on-site to address any issues, helping you to maintain maximum uptime.
• Parts and Labor Service: Benefit from a comprehensive parts and labor service that minimizes inventory costs. This reliable service ensures that your equipment is maintained to the highest standards without the hassle of managing spare parts.
• One-Year Service Duration: With a full year of coverage, you will have confidence in the efficiency and performance of your HPE systems. Our service is designed to enhance your IT capabilities and deliver precise results.

Technical Details of Product

- Service Type: HPE Pointnext Tech Care Essential
- Warranty Duration: 1 Year
- Service Level: Post Warranty
- Response Time: 4 Hour (within 100 miles of customer site)
- Coverage: 24 x 7 Support
- Features: Defective Media Retention, On-site Maintenance, Parts & Labor Service

How to Install

The installation process for the HPE Pointnext Tech Care Essential service is straightforward:

1. Contact your HPE representative to activate the service.
2. Provide necessary details about your current HPE systems.
3. Receive confirmation and documentation for your service activation.
4. In case of any issues, initiate a service request through the provided contact methods.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Essential service?
The service includes on-site support, defective media retention, and parts and labor for your HPE equipment, ensuring comprehensive coverage against unforeseen issues.

2. How do I request service when I encounter a problem?
You can request service through your HPE account manager or customer support portal. They will guide you through the process promptly.

3. Is there a limit on the number of service calls I can make?
There is no limit on service calls; the service is designed to provide support whenever you need it, within the terms of the agreement.

4. Can I retain defective media for compliance reasons?
Yes, the defective media retention feature allows you to retain defective media, ensuring your sensitive data remains under your control.

5. What areas are covered by the 4-hour on-site support?
The 4-hour on-site support is available within a 100-mile radius of your business location, providing timely assistance when you need it most.