HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Essential with Defective Media Retention is designed to provide unmatched support and reliability for your IT infrastructure after the manufacturer’s warranty expires. This comprehensive post-warranty service offers 24/7 assistance, ensuring that your systems remain efficient and productive. With a focus on minimizing downtime and maximizing operational efficiency, this service is ideal for businesses that rely on their technology to drive performance.

• Comprehensive Coverage: This service includes parts and labor, ensuring that your equipment is maintained by professionals who understand the intricacies of HPE technology.
• Defective Media Retention: Keep your defective media for analysis and compliance purposes, giving you peace of mind and control over your data.
• 24 x 7 x 4 Hour On-site Support: Receive assistance anytime you need it, with a guaranteed response time of four hours for on-site service within a 100-mile radius.
• Enhanced Reliability: With on-site service, you can expect quicker resolutions to any issues, allowing your business to maintain high productivity levels.
• One Year of Service: Enjoy a full year of uninterrupted support, ensuring that your systems are always operating at peak performance.

Technical Details of HPE Pointnext Tech Care Essential

• Service Type: Post Warranty Maintenance
• Duration: 1 Year
• Response Time: 4 Hours (within 100 miles)
• Support Availability: 24/7
• Includes: Parts and Labor, Defective Media Retention

How to Install

To get started with the HPE Pointnext Tech Care Essential service, follow these simple steps:

1. Purchase the HPE Pointnext Tech Care Essential service through an authorized HPE distributor or directly from HPE.
2. After purchase, you will receive confirmation and details regarding your service contract.
3. Contact HPE support to schedule your initial setup and assessment.
4. HPE technicians will guide you through the process and establish a maintenance schedule tailored to your business needs.

Frequently Asked Questions

What is Defective Media Retention?

Defective Media Retention allows you to keep any defective components for analysis, which can help with compliance and understanding failures.

Is the service available outside the United States?

This service is primarily offered in the United States, but please check with HPE for availability in other regions.

Can I extend my service after one year?

Yes, you can extend your service contract before it expires by contacting your HPE representative or authorized distributor.

What should I do in case of a breakdown?

Immediately contact HPE support using the details provided in your service contract to initiate a service request.

Are there any limitations on response times?

The guaranteed response time of four hours applies to locations within a 100-mile radius from the nearest service center. For locations beyond this radius, response times may vary.