HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Essential with Defective Media Retention is an invaluable post-warranty service designed to provide operational support for HPE hardware and software products. This service empowers IT teams by shifting their focus from reactive troubleshooting to proactive business enhancement. With direct access to specialized support and a variety of communication channels, this service ensures that customers can efficiently manage their HPE products while minimizing risks and reducing unexpected repair costs.

• Proactive Support: The HPE Tech Care Service allows IT teams to focus on innovation by providing proactive support that helps identify better ways to operate, instead of merely reacting to issues as they arise.
• Direct Access to Experts: Gain immediate access to product-specific specialists who offer general technical guidance tailored to your operational needs, ensuring you benefit from specialized knowledge in both hardware and software.
• Multi-Channel Support: Enjoy the convenience of multiple support channels including telephone assistance, real-time chat, automated incident logging, and moderated forums, all designed to enhance your customer experience with defined response times.
• Defective Media Retention: This service includes a defective media retention option, allowing you to manage mishaps effectively while protecting sensitive data and reducing the risk of data loss during hardware replacements.
• Rapid Response Time: Experience peace of mind with a 4-hour parts and labor service response time, ensuring your operations remain uninterrupted and reliable maintenance is always at hand.

Technical Details of Product

• Service Type: HPE Pointnext Tech Care Essential
• Service Duration: 1 Year
• Defective Media Retention: Included
• Response Time: 4 Hours for parts and labor
• Support Channels: Telephone, Real-Time Chat, Automated Incident Logging, and HPE Moderated Forums

How to Install

To avail of the HPE Pointnext Tech Care Essential service, follow these simple steps:

1. Visit the HPE website and navigate to the Tech Care Service section.
2. Select the Pointnext Tech Care Essential service and choose the Defective Media Retention option.
3. Complete the purchase and register your product if necessary.
4. Receive confirmation of your service agreement via email, including contact details for support.
5. In case of an issue, use the preferred support channel to initiate assistance.

Frequently Asked Questions

• What is HPE Pointnext Tech Care Essential?

  It is an operational support service designed for HPE hardware and software products, offering proactive support, direct access to experts, and more.

• How long is the service duration?

  The service duration is for 1 year, providing you with continuous support throughout this period.

• What is Defective Media Retention?

  This feature allows you to retain defective media for data protection purposes, ensuring sensitive information is safeguarded during hardware replacement.

• What is the service response time?

  The service guarantees a response time of 4 hours for parts and labor, ensuring quick and reliable maintenance support.

• How do I contact support?

  You can contact support through various channels including telephone, real-time chat, and through HPE moderated forums for your convenience.