HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year - Warranty

Enhance your IT infrastructure with the HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year - Warranty. This premium support service is designed to provide peace of mind after the manufacturer's warranty has expired, ensuring that technical issues do not disrupt your operations. With around-the-clock availability and prompt on-site service, you can count on HPE to keep your systems running smoothly.

• Comprehensive Coverage: Protect your systems from unexpected breakdowns with our extended warranty that kicks in immediately after the standard manufacturer’s warranty expires. This service ensures that you continue to receive top-notch support without any gaps in coverage.
• Defective Media Retention: Maintain control over your data with our defective media retention policy. This unique feature allows you to keep the failed media, giving you the freedom to manage sensitive information and comply with data protection regulations.
• On-Site Support: Experience minimal downtime with HPE's efficient on-site support service. Our technicians are dispatched to your location quickly to resolve issues right when they occur, allowing for seamless continuity and productivity in your operations.
• Rapid Response Time: Benefit from a swift 4-hour response time for parts and labor service, ensuring that your IT systems are back up and running in no time. We understand the importance of your business and strive to minimize any interruptions to your workflow.
• 1 Year Service Duration: Enjoy a full year of reliable service that guarantees timely assistance and support. With HPE, you can focus on your business growth while we handle all your technical service needs efficiently.

Technical Details

• Service Type: HPE Pointnext Tech Care Essential with Defective Media Retention
• Warranty Duration: 1 Year
• Support Availability: 24 x 7
• Response Time: 4 Hours on-site (within 100 miles from customer site)
• Service Includes: Parts Replacement, On-site Support, Labor

How to Install

To activate your HPE Pointnext Tech Care Essential service, follow these simple steps:

1. Purchase the HPE Pointnext Tech Care Essential service through an authorized HPE reseller or directly from HPE.
2. Upon purchase, you will receive a confirmation email containing your service contract details.
3. Register your product by following the link provided in your confirmation email. This will ensure you receive timely support and assistance.
4. Once registered, you can access 24/7 support by contacting HPE support through the provided contact details in your contract.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Essential service? This service includes parts replacement, on-site support, and labor to resolve any technical issues that may arise after the manufacturer’s warranty expires.
• How fast can I expect on-site support? HPE guarantees a 4-hour response time for parts and labor service, ensuring minimal disruption to your operations.
• Can I keep defective media? Yes, with the defective media retention policy, you can retain failed media for compliance and data management purposes.
• Is this service available globally? While HPE offers extensive global coverage, the response time and specific service terms may vary by region. Please check with your local HPE representative for details.
• What should I do if I need support? Simply contact HPE support via the details provided in your service contract for assistance at any time.