HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year - Warranty

Ensure the longevity and optimal performance of your HPE equipment with the HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year Warranty. This essential service offers comprehensive support that extends beyond the standard manufacturer’s warranty, safeguarding your investment and keeping your systems running smoothly. With 24 x 7 x 4 Hour on-site maintenance, this service is designed to provide peace of mind and ensure reliability, allowing you to focus on your core business operations.

• Extended Protection: Safeguard your equipment against unexpected breakdowns after the manufacturer’s warranty expires.
• Parts Replacement Service: Included to resolve any issues promptly, ensuring that you experience minimal downtime.
• On-site Support: Fast and efficient approach to problem-solving, allowing for immediate attention to your technical needs.
• Efficient Service Characteristics: Parts and labor service characteristics are designed to complete tasks quickly, improving productivity and minimizing disruptions.
• Rapid Response Time: Benefit from a 4 Hour parts and labor response time (within 100 miles of the customer site) for maximum reliability and accommodation.

Technical Details of the Product

• Service Type: Tech Care Essential
• Defective Media Retention: Yes
• Warranty Duration: 1 Year
• Support Availability: 24 x 7
• Response Time: 4 Hour on-site support
• Distance Coverage: Includes support within 100 miles of customer site
• Service Components: Parts and Labor included

How to Install

Installing the HPE Pointnext Tech Care Essential service is a straightforward process. Follow these steps:

1. Contact your HPE sales representative to initiate the service agreement.
2. Provide the necessary details regarding your HPE equipment and current warranty status.
3. Once the service is confirmed, you will receive a confirmation email with your service details.
4. In the event of a breakdown or issue, simply call the support hotline provided in your service agreement.
5. A technician will be dispatched to your site within the agreed response time to address your concerns.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Essential service? The service includes parts replacement, on-site support, and labor, ensuring rapid response to any issues you may encounter with your HPE equipment.
• How does the defective media retention work? Defective Media Retention allows you to retain any defective drives or media, enabling you to securely manage sensitive data and comply with data retention policies.
• What is the response time for on-site support? The service guarantees a 4-hour response time for on-site support within a 100-mile radius from your location.
• Is the service available 24/7? Yes, the HPE Pointnext Tech Care Essential service is available 24/7, ensuring that you have support whenever you need it.
• What should I do if I need service outside the 100-mile coverage area? If you require service outside of the 100-mile coverage area, please contact your HPE representative to discuss available options.