HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year - Warranty

Experience peace of mind with the HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year - Warranty. This comprehensive service package ensures your technology remains operational and efficient, protecting you from unexpected repair or replacement costs. With 24/7 support and fast on-site assistance, you can trust HPE to keep your systems running smoothly.

• Extensive Protection: Offers extensive coverage against unexpected repair and replacement costs, ensuring you're never caught off guard.
• Defective Media Retention: This feature allows you to retain your defective media, ensuring data integrity and security, which is vital for any business.
• 24 x 7 x 4 Hour On-site Support: Benefit from round-the-clock assistance with a guaranteed on-site response time of 4 hours, keeping your operations running without delay.
• Parts and Labor Services: Includes reliable maintenance services that cover both parts and labor, ensuring that all your service needs are met under one comprehensive plan.
• Increased Dependability: 1-year service duration with a commitment to timely completion, allowing you to focus on your core business activities with increased reliability.

Technical Details

• Service Type: HPE Pointnext Tech Care Essential
• Duration: 1 Year Post Warranty
• Support Availability: 24/7
• Service Response Time: 4 Hours On-site (within 100 miles)
• Coverage: Parts and Labor included
• Defective Media Retention: Yes

How to Install

Installation of the HPE Pointnext Tech Care Essential is straightforward. Upon purchasing the service, follow these steps to activate your support:

1. Purchase your HPE Pointnext Tech Care Essential service package through an authorized HPE dealer.
2. Receive your service confirmation and unique service ID via email.
3. Log into the HPE support portal with your service ID.
4. Follow the instructions to register your devices and set up your support preferences.
5. Once registered, you can access 24/7 support and start enjoying the benefits of your service package.

Frequently Asked Questions

• What is the HPE Pointnext Tech Care Essential?
  This is a comprehensive support service that provides protection against repair and replacement costs, ensuring your systems remain operational.
• What is defective media retention?
  Defective media retention allows you to keep any faulty drives or media, preserving your data and ensuring compliance with data retention policies.
• How quickly will I receive support?
  The service guarantees a response time of 4 hours for on-site support within a 100-mile radius, ensuring minimal downtime.
• Is parts and labor included?
  Yes, the service includes both parts and labor, providing a complete maintenance solution.
• How long does the service last?
  The HPE Pointnext Tech Care Essential service lasts for one year, providing you with consistent support and coverage.