HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Essential with Defective Media Retention is the ultimate solution for businesses seeking comprehensive technical support and maintenance for their IT infrastructure. Designed to provide peace of mind and ensure optimal performance, this two-year, post-warranty service plan delivers exceptional on-site assistance, robust parts and labor support, and the added benefits of defective media retention. With a commitment to maximizing efficiency and minimizing downtime, this warranty service is a vital investment for any organization.

• Comprehensive Support: Benefit from 24 x 7 x 4 Hour on-site maintenance and support, offering you the peace of mind you need to focus on your core business operations without the worry of IT disruptions.
• Defective Media Retention: This unique feature allows you to retain defective parts, giving you the flexibility to analyze and troubleshoot issues before disposal, ensuring data integrity and compliance.
• Rapid Response Time: Enjoy a swift 4-hour service response time for parts and labor within a 100-mile radius from your site, minimizing potential downtime and keeping your operations running smoothly.
• Cost-Effective Maintenance: The parts and labor service characteristics are designed to reduce your inventory costs while maximizing reliability, enabling you to allocate resources more efficiently.
• Extended 2-Year Duration: Ensure long-term productivity with an extended service duration, allowing for timely results and a continued commitment to high performance throughout the warranty period.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Essential
• Defective Media Retention: Yes
• Warranty Duration: 2 Years
• Support Availability: 24 x 7
• Response Time: 4 Hour On-site Service
• Service Radius: 100 Miles
• Included Services: Parts & Labor Warranty

How to Install

Installing the HPE Pointnext Tech Care Essential service is seamless and straightforward. Follow these steps to ensure a successful setup:

1. Order Placement: Contact your HPE representative or authorized reseller to place your order for the Tech Care Essential service.
2. Service Confirmation: Once your order is processed, you will receive a confirmation detailing your service agreement, including the warranty duration and contact information for support.
3. Prepare Your Equipment: Ensure that your equipment is registered with HPE and that you have all necessary documentation readily available.
4. Access Support: For any maintenance requests or technical support, contact the HPE support team using the provided phone number or online portal.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Essential service?
  This service includes 24 x 7 technical support, on-site maintenance, defective media retention, and parts and labor warranty for a duration of two years.
• Can I get support outside the 100-mile radius?
  While the 4-hour on-site response time applies within a 100-mile radius, support outside this area may have different response times and will be evaluated on a case-by-case basis.
• How does defective media retention benefit my organization?
  Defective media retention allows you to keep faulty components for analysis, enabling you to investigate issues thoroughly and maintain compliance with data retention policies.
• Is there a cost associated with service calls?
  Service calls are included within the warranty service as long as they fall within the specified parameters outlined in your agreement.
• What should I do if I encounter an issue that requires immediate attention?
  If you experience a critical issue, please contact HPE support directly to request immediate assistance and utilize your 24 x 7 support services.