HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Essential with Defective Media Retention is a comprehensive post-warranty solution designed specifically for businesses seeking reliable IT support. With a focus on maintaining the performance and longevity of your HPE products, this two-year warranty provides essential coverage for your technological assets. Enjoy peace of mind knowing that you're backed by a service that prioritizes prompt support and efficient problem resolution, all while minimizing downtime.

• 24 x 7 x 4 Hour On-Site Support: Receive around-the-clock assistance with a guaranteed 4-hour response time. This means that any issues can be resolved quickly, preventing disruption to your business operations.
• Defective Media Retention: Retain ownership of defective media components for added security and compliance, ensuring sensitive data isn't compromised during hardware replacements.
• Parts & Labor Coverage: Enjoy complete peace of mind with comprehensive parts and labor service characteristics, which cover both the replacement of defective parts and the cost of labor, providing a reliable maintenance solution.
• Accessibility Within 100 Miles: Benefit from on-site support within a 100-mile radius of your location, ensuring that help is always close at hand to keep your systems running smoothly.
• Extended 2-Year Service Duration: Maximize productivity and minimize unexpected expenses with a two-year service duration, allowing for long-term support and timely results for your IT environment.

Technical Details of Product

• Service Type: Maintenance
• Warranty Duration: 2 Years Post Warranty
• Service Hours: 24 x 7
• Response Time: 4 Hours On-Site
• Defective Media Retention: Yes
• Service Coverage Radius: 100 Miles from Customer Site

How to Install

Installing the HPE Pointnext Tech Care Essential service is straightforward. Once you've purchased the warranty, follow these steps:

1. Register your product and service through the HPE Pointnext website or contact their customer service team.
2. Confirm your service details, including your business location and the equipment covered under the warranty.
3. Keep your service confirmation documentation handy for any future reference.
4. Your service will be activated, and you can begin enjoying the benefits of comprehensive support immediately.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Essential service?
The service includes parts and labor for maintenance, on-site support, and defective media retention, ensuring your systems remain operational and secure.

2. How quickly can I expect a technician to arrive after opening a service call?
HPE guarantees a 4-hour response time for on-site support, allowing for rapid assistance when issues arise.

3. Can I retain defective media after a replacement?
Yes, the Defective Media Retention feature allows you to retain ownership of defective media, which can be important for data security and compliance.

4. Is there a distance limitation on the on-site service?
On-site support is available within a 100-mile radius of your location, ensuring convenient access to assistance when needed.

5. How long does the warranty last?
The HPE Pointnext Tech Care Essential service provides coverage for two years post-warranty, ensuring ongoing support for your equipment.