HPE Pointnext Tech Care Telco with Defective Media Retention - 3 Year - Service

The HPE Pointnext Tech Care Telco with Defective Media Retention is a comprehensive service solution designed specifically for eligible HPE products. This service ensures that your systems are maintained optimally, providing a predictable total cost of ownership while minimizing downtime. If you are looking for a reliable way to enhance productivity and efficiency in your organization, this service is an excellent choice.

• Comprehensive Support: The HPE Pointnext Tech Care service includes robust support tailored for the telecommunications industry, ensuring that you receive expert assistance whenever you need it.
• Defective Media Retention: With the Defective Media Retention option, you have the peace of mind of keeping any defective parts, ensuring data security and compliance with regulatory requirements.
• Quick Response Time: Enjoy a rapid 2-Hour phone support response time, minimizing any disruptions to your operations and allowing you to maintain maximum productivity.
• Parts & Labor Included: The service covers both parts and labor, providing better reliability, reducing unexpected costs, and ensuring you can focus on your core business without worrying about additional expenses.
• Extended Service Duration: With a service duration of 3 years, you can count on long-term support and solutions, ensuring that your business remains efficient and effective over time.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Telco
• Duration: 3 Years
• Support Response Time: 2 Hours
• Defective Media Retention: Yes
• Parts & Labor Coverage: Included

How to Install

To activate the HPE Pointnext Tech Care Telco service, follow these steps:

1. Contact your local HPE sales office or representative to confirm eligibility for your products.
2. Review and agree to the service level agreement and terms outlined within the HPE Tech Care Service data sheet.
3. Finalize your purchase and obtain your service agreement confirmation.
4. Once confirmed, the service will be activated for your eligible HPE products.
5. For ongoing support, keep the contact information for HPE support readily available for any future needs.

Frequently Asked Questions

• What is the Defective Media Retention service? It allows customers to retain defective parts, ensuring data protection and compliance while facilitating quick replacements.
• How is the support response time calculated? The 2-hour response time starts from the moment you initiate contact with HPE support for any issues.
• Are there any limitations to this service? Yes, the service is limited to the deliverables defined in the HPE Tech Care Service data sheet and may exclude certain services outlined in the general terms.
• Can I extend the service beyond 3 years? Yes, contact your HPE sales representative prior to the expiration of your service for options to extend your coverage.
• What should I do if I encounter a problem? Immediately reach out to HPE support using the contact information provided at the start of your service agreement.