HPE Proactive Care Call-To-Repair - Extended Warranty - 1 Year - Warranty

The HPE Proactive Care Call-To-Repair is an extended warranty designed to provide comprehensive protection for your technology investments. With its 1-year term, this warranty ensures that you are covered against unexpected repair and replacement costs, allowing you to focus on your business without worrying about technical interruptions. Offering 24/7 on-site support, this plan guarantees timely service and peace of mind, making it an essential asset for any organization that relies on reliable IT infrastructure.

• Comprehensive Coverage: The HPE Proactive Care Call-To-Repair warranty covers both parts and labor, ensuring that all necessary repairs are handled efficiently and effectively, minimizing downtime and maximizing productivity.
• 24/7 Availability: With round-the-clock support, this warranty provides you with the assurance that help is available whenever you need it. Whether it’s day or night, your technical issues can be addressed promptly.
• Rapid Response Time: Enjoy a swift 6-hour service response time, ensuring that any issues are resolved quickly. This quick turnaround helps maintain operational continuity, keeping your business running smoothly.
• On-Site Service: This warranty ensures that trained technicians can provide on-site service, which enhances usability and increases the efficiency of repairs. Physical service options mean you won’t have to deal with the hassle of shipping equipment for repair.
• One-Year Service Duration: The extended one-year term provides you with peace of mind, knowing that your technology is protected for an entire year, allowing you to plan and budget confidently for your IT expenses.

Technical Details of the Product

• Warranty Type: Extended Warranty
• Service Duration: 1 Year
• Service Type: On-site Maintenance
• Coverage: Parts & Labor
• Response Time: 6 Hours within an 80 km distance from customer site
• Service Availability: 24/7

How to Install

Installing the HPE Proactive Care Call-To-Repair service is straightforward. Once you purchase the warranty, you will receive a confirmation and details on how to register your equipment. Follow these steps:

1. Register your equipment on the HPE customer portal using the confirmation details provided.
2. Schedule an initial assessment if required, to identify all necessary services.
3. Keep a record of your service agreement and response times for any future reference.
4. Contact the support team whenever issues arise; provide them with your service agreement details for expedited service.

Frequently Asked Questions

1. What does the warranty cover?

The warranty covers all necessary repairs and replacement parts for your HPE products, ensuring that both parts and labor are included.

2. How do I request service?

To request service, contact the HPE support team directly and provide them with your warranty details. They will guide you through the necessary steps to get your issue resolved quickly.

3. Is there a limit to the number of service calls I can make?

No, you can make as many service calls as necessary during the warranty period, without incurring additional charges for covered services.

4. Can I transfer my warranty to another user?

Transferring the warranty may be possible, but it typically requires contacting HPE support for assistance and ensuring the service agreement is updated accordingly.

5. What happens if my equipment needs replacement?

If your equipment is deemed unrepairable, HPE will provide options for replacement, typically within the scope of the warranty coverage.