HPE Service/Support - Extended Service - 2 Year - Service

The HPE Service/Support - Extended Service - 2 Year offering is designed to deliver unparalleled support and maintenance for your HPE systems. With an emphasis on reliability, this extended service plan ensures that your technical issues are resolved quickly and efficiently. Our service combines on-site maintenance with electronic support to provide a comprehensive solution that meets all of your operational needs, maximizing uptime and productivity.

• Comprehensive Coverage: The extended service plan covers both parts and labor, reducing the burden of inventory costs while ensuring maximum reliability and dependability.
• On-site Support: With 9 x 5 on-site maintenance, you can expect rapid responses to your technical issues, providing immediate assistance right where you need it.
• Next Business Day Response Time: Our commitment to timely service means that you can count on next business day response times, ensuring that your operations remain uninterrupted.
• Enhanced Flexibility: The electronic service subtype allows for more flexible support options, tailoring assistance to the unique requirements of your business while optimizing costs.
• Prolonged Service Duration: With a two-year service duration, this plan guarantees sustained performance and support, delivering peace of mind for an extended period.

Technical Details of Product

• Service Type: Extended Service
• Duration: 2 Years
• Support Type: 9 x 5 On-site Maintenance
• Service Features: Parts and Labor included
• Service Response: Next Business Day
• Service Coverage: Physical and Electronic

How to Install

Installing the HPE Service/Support Extended Service is straightforward:

1. Purchase the extended service plan through the HPE website or authorized reseller.
2. Upon purchase, you will receive a confirmation email with your service agreement details.
3. Register your HPE products online to activate the support plan.
4. For on-site support, schedule a service appointment via the HPE Support Center.
5. Utilize the electronic service feature by logging into your HPE support account for additional resources and assistance.

Frequently Asked Questions

• What does the Extended Service cover?

  The Extended Service includes parts and labor for repairs, on-site maintenance, and electronic support options.

• Is there a minimum contract term?

  The service is offered for a minimum duration of two years.

• What type of response time should I expect?

  You can expect a next business day response time for service requests.

• How do I access the electronic service support?

  You can access electronic service support by logging into your HPE support account and utilizing the resources available there.

• Can I renew the service after two years?

  Yes, the service can be renewed at the end of the two-year term to continue enjoying uninterrupted support.