HPE Service/Support - Extended Service - 2 Year - Service

The HPE Service/Support - Extended Service - 2 Year - Service is designed for businesses that prioritize reliability and efficiency in their IT operations. This extended service plan offers exceptional on-site support, ensuring that your technical issues are resolved quickly and effectively. With a commitment to minimizing downtime and providing dependable coverage, this service is the perfect solution for organizations that depend on their technology for daily operations.

• Comprehensive On-site Support: Enjoy peace of mind with 9 x 5 on-site maintenance, providing you with access to expert assistance whenever you need it.
• Quick Response Time: With next business day service response, you can expect fast and efficient support to keep your systems running smoothly.
• Flexible Service Options: The physical service sub-type allows for flexible scheduling of work hours and locations, tailored to fit your business needs.
• Cost-effective Parts and Labor: Minimize your inventory costs while ensuring maximum dependability with our comprehensive parts and labor offerings.
• Two-Year Coverage: Benefit from a two-year service duration that guarantees consistent support and reliable service throughout your coverage period.

Technical Details of Product

This extended service includes:

• Service Type: Extended Service
• Duration: 2 Years
• Support Hours: 9 x 5 On-site
• Response Time: Next Business Day
• Service Components: Maintenance, Parts & Labor, Physical, Electronic

How to Install

Installing the HPE Service/Support - Extended Service is straightforward. Follow these steps to ensure a smooth setup:

1. Purchase the extended service plan through an authorized HPE distributor or reseller.
2. Contact HPE support to register your service plan and provide necessary equipment details.
3. Schedule your first service appointment with an HPE technician at your convenience.
4. Prepare your equipment for the on-site visit, ensuring it is accessible for the technician.
5. Upon completion of the service, review and confirm all repairs or maintenance performed.

Frequently Asked Questions

1. What is included in the HPE Extended Service plan?

The plan includes on-site support, next business day response, parts and labor coverage, and flexible scheduling options.

2. How quickly can I expect service after I report an issue?

You can expect a next business day service response, minimizing your downtime and keeping your operations running smoothly.

3. Is technical support available after hours?

The standard service is 9 x 5; however, additional support options may be available based on your business needs. Please consult with your HPE representative for details.

4. Can I upgrade my service plan after purchase?

Yes, HPE offers options to upgrade your service plan as your business needs evolve. Contact your HPE representative for more information.

5. What should I do if I need to schedule a service appointment?

You can contact HPE support directly to schedule your service appointment at a time that works best for your operation.