HPE Tech Care Basic - Post Warranty - 1 Year

HPE Tech Care Basic is the post-warranty support program from Hewlett Packard Enterprise designed to keep critical IT infrastructure productive after the manufacturer’s warranty expires. This 1-year service combines proactive guidance with fast, reliable access to product-specific specialists, enabling IT teams to reduce risk, optimize performance, and move business initiatives forward. With multiple support channels, automated incident logging, and optional on-site service, HPE Tech Care Basic helps your organization maintain uptime, improve efficiency, and maximize the return on your HPE investments.

• Proactive operational support to anticipate issues before they impact users, driving higher availability and better performance across servers, storage, networking, and software components. With continuous monitoring, performance baselines, and proactive health checks, your team gains early warnings and actionable guidance to prevent outages and optimize workloads.
• Direct access to product-specific specialists for HPE hardware and software, providing expert guidance that is tailored to your environment and aligned with your IT roadmap. This ensures faster issue diagnosis, better change control, and recommendations that are practical within your existing infrastructure.
• Multi-channel assistance including telephone, real-time chat, moderated forums with defined response times, and automated incident logging for fast, traceable resolutions that fit busy IT workflows. The multi-channel approach ensures you can reach help when you need it, with consistent service levels and knowledge of your environment carried through each channel.
• On-site service options for hands-on support when remote resolution isn’t feasible, minimizing downtime and accelerating issue closure by bringing expert technicians to your location. On-site visits include comprehensive on-site assessment, repair, configuration validation, and verification to restore optimal operation as quickly as possible.
• 1-year coverage designed to maximize productivity, offering predictable, scalable support that aligns with budgeting, procurement cycles, and ongoing technology refresh plans. The program scales with growth and can be complemented with additional services to extend coverage when needed.

Technical Details of HPE Tech Care Basic - Post Warranty - 1 Year

• Product scope: Post-warranty operational support for HPE hardware and software, covering product lines included in the Tech Care Basic program and suitable for organizations seeking to maintain performance after warranty expiry.
• Service duration: 1 year from activation, with renewal options available through HPE or an authorized channel, depending on regional terms and program eligibility.
• Support channels: Telephone hotline, real-time chat, and moderated forums with defined response times to ensure timely guidance and escalation as needed, plus automated incident logging for traceability across the lifecycle of your devices.
• On-site availability: On-site service locations available where supported by region and product line, enabling rapid on-site assessments, hands-on remediation, and validation of corrective actions when remote resolution isn’t sufficient.
• Expert access: Direct access to product-specific specialists who understand HPE hardware and software intricacies, helping you optimize configurations, implement best practices, and resolve complex issues faster.
• Proactive guidance: Proactive health checks, configuration optimization recommendations, and best-practice guidance intended to reduce risk and improve overall system reliability across your heterogeneous technology environment.
• Incident handling: Structured incident management with defined response times, escalation paths, and a clear path to resolution to minimize disruption to operations and maintain service continuity.
• Coverage scope: Applies to eligible HPE products within the Tech Care Basic program, designed to complement your existing IT resources and support ecosystem.

How to install HPE Tech Care Basic - Post Warranty - 1 Year

• Step 1: Confirm eligibility and enroll your HPE devices in the Tech Care Basic program through your HPE account representative or approved reseller, providing essential product details such as model, serial numbers, and location.
• Step 2: Verify service terms and determine on-site availability and response times based on your region and product family, ensuring the selected plan aligns with your operational needs.
• Step 3: Choose preferred support channels (telephone, real-time chat, moderated forums) and set escalation preferences to align with your IT processes and internal escalation policies.
• Step 4: Establish access to incident logging tools and any customer portals used to monitor ticket status, ongoing guidance from product specialists, and proactive health-check reports.
• Step 5: If on-site service is required, coordinate scheduling with your HPE representative, provide access credentials and site instructions, and ensure equipment is accessible for technicians.
• Step 6: Initiate any recommended preventative maintenance steps and establish a review cadence to maximize system reliability during the 1-year coverage period.

Frequently asked questions

• Q: What does HPE Tech Care Basic cover?

  A: It provides post-warranty operational support for HPE hardware and software for one year, including access to product-specific specialists, multi-channel support, automated incident logging, and optional on-site service to minimize downtime.

• Q: Which products are eligible?

  A: The program covers eligible HPE hardware and software within the Tech Care Basic scope; specifics should be confirmed with your HPE account representative.

• Q: Can I extend or renew the coverage?

  A: Yes, Tech Care Basic is a time-bound 1-year program with renewal options available through HPE or your reseller, depending on terms and regional availability.

• Q: How do I contact support?

  A: Access to support channels includes telephone, real-time chat, moderated forums with defined response times, and automated incident logging through the customer portal or designated channels.

• Q: Is on-site service included?

  A: On-site service is available as part of the program where supported by location and product line, providing hands-on assistance when remote resolution isn’t feasible.

• Q: How quickly are issues resolved?

  A: Response times are defined within the service terms and may vary by severity, but HPE Tech Care aims to provide timely guidance and resolution based on the incident priority.