HPE Tech Care Basic - Post Warranty - 2 Year - Warranty

HPE Tech Care Basic - Post Warranty - 2 Year - Warranty is designed to provide comprehensive operational support for HPE hardware and software products. This post-warranty service ensures that your IT team can focus on innovation and efficiency rather than merely reacting to issues as they arise. With HPE Tech Care, you gain access to a range of resources that help minimize risks and enhance productivity, allowing you to get the most out of your HPE technology investments.

• Proactive Support: HPE Tech Care enables your IT teams to focus on strategic initiatives by providing proactive support options that help identify potential issues before they become problems.
• Direct Access to Experts: Customers receive direct access to product-specific specialists who can offer valuable insights and technical guidance tailored to your specific HPE products.
• Multiple Support Channels: Enjoy various support channels, including telephone assistance, moderated forums, automated incident logging, and real-time chat, ensuring you have help available when you need it most.
• On-Site Service: For added convenience, HPE Tech Care offers on-site service options that can be tailored to fit your operational needs, ensuring minimal downtime and efficient resolutions.
• Extended Warranty: This two-year service extends your warranty coverage, protecting against breakdowns and ensuring you continue to receive the necessary support even after the manufacturer's warranty expires.

Technical Details of HPE Tech Care Basic

• Service Type: Post Warranty Support
• Duration: 2 Years
• Support Scope: Hardware and Software
• Support Channels: Phone, Chat, Forums, Automated Logging
• On-Site Service: Available

How to Install HPE Tech Care Basic

To install and activate your HPE Tech Care Basic service, follow these steps:

1. Purchase the HPE Tech Care Basic service through an authorized HPE reseller or directly from the HPE website.
2. Once your purchase is confirmed, you will receive an email with your service details and activation instructions.
3. Log into your HPE account and navigate to the product support section.
4. Enter your service code to activate your Tech Care Basic service.
5. Follow the on-screen instructions to set up your preferred support channels and access options.

Frequently Asked Questions

What does HPE Tech Care Basic cover?

HPE Tech Care Basic covers post-warranty operational support for both HPE hardware and software products, offering help with potential breakdowns and technical issues.

How can I access support services?

Support services can be accessed through multiple channels including telephone, real-time chat, HPE moderated forums, and automated incident logging.

Is on-site service included in the HPE Tech Care Basic package?

Yes, HPE Tech Care Basic includes on-site service options for your convenience, ensuring efficient resolution of any hardware issues.

What is the duration of the service?

The HPE Tech Care Basic service is available for a duration of 2 years, ensuring you receive continuous support during this period.

Can I renew my HPE Tech Care Basic service after it expires?

Yes, you can renew your HPE Tech Care Basic service by contacting your HPE reseller or accessing your HPE account for renewal options prior to the expiry date.