HPE Tech Care Basic with CDMR - Post Warranty - 1 Year - Warranty

The HPE Tech Care Basic with CDMR is an essential post-warranty support service designed to enhance the reliability and performance of your HPE hardware and software products. This one-year warranty service provides organizations with the tools and expertise needed to transition from reactive troubleshooting to proactive operational excellence. With HPE Tech Care, your IT team can focus on optimizing business processes while enjoying direct access to specialized support.

• Proactive Support: HPE Tech Care emphasizes proactive operational support, allowing your IT teams to explore innovative solutions and improve efficiency rather than merely responding to issues as they arise.
• Direct Access to Specialists: Enjoy the advantage of direct access to product-specific specialists, who offer invaluable technical guidance tailored to your unique requirements, ensuring that you receive the right support when you need it most.
• Multiple Support Channels: Gain assistance through various channels including telephone support, HPE moderated forums with defined response times, automated incident logging, and real-time chat for immediate resolutions to your technical issues.
• Extended Warranty Options: Enhance the value of your existing HPE equipment with an extended warranty that includes essential phone support for resolving any problems that may arise.
• One-Year Service Duration: This service lasts for one full year, providing maximum productivity and timely issue resolution, allowing you to concentrate on achieving your core business objectives without interruption.

Technical Details of Product

• Warranty Duration: 1 Year Post Warranty
• Service Type: HPE Tech Care Basic with CDMR
• Support Channels: Telephone, Forums, Automated Incident Logging, Real-Time Chat
• Identity of Support: Access to Product-Specific Specialists
• Business Focus: Proactive support aimed at improving operational efficiency

How to Install

To take advantage of HPE Tech Care Basic with CDMR, simply follow these steps:

1. Visit the HPE website or contact your HPE representative to initiate the purchase.
2. Once the service is purchased, you will receive confirmation and access details for your tech support.
3. Log in to the HPE Tech Care portal using the provided credentials to access support channels.
4. Familiarize yourself with the various support options available, including forums and real-time chat.
5. If you encounter issues, utilize the support channels to get help from specialists promptly.

Frequently Asked Questions

• What does HPE Tech Care Basic with CDMR offer? It provides operational support, direct access to product specialists, and multiple channels for assistance to enhance efficiency.
• How long is the warranty period? The service is valid for one year post-warranty period.
• Can I get support through phone? Yes, phone support is included in the service.
• Are there other support options available? Yes, support is available through forums, automated incident logging, and real-time chat.
• How can I purchase the service? You can purchase it from the HPE website or contact your HPE representative.