HPE Tech Care Basic with CDMR - Post Warranty - 1 Year - Warranty

Experience unparalleled operational support with HPE Tech Care Basic with CDMR, a post-warranty service designed to enhance the performance and reliability of your HPE hardware and software products. This 1-year warranty service empowers IT teams to shift their focus from troubleshooting reactive issues to driving innovation and efficiency. With HPE Tech Care, you gain access to dedicated product specialists and comprehensive technical guidance that streamline operations and mitigate risks.

• Proactive Support: HPE Tech Care goes beyond traditional support by enabling IT teams to proactively identify and implement improved operational practices, ensuring you stay ahead of potential issues.
• Direct Access to Experts: Customers benefit from direct contact with product-specific specialists, providing tailored support and technical guidance for their HPE products.
• Multiple Support Channels: Enjoy a seamless support experience through various channels, including telephone support, HPE moderated forums, automated incident logging, and real-time chat facilities.
• On-site Support: HPE Tech Care includes on-site support, guaranteeing that expert assistance is available quickly to resolve any technical challenges and maintain operational efficiency.
• 1-Year Service Duration: With a full year of service, you can expect ongoing support that maximizes the efficiency of your equipment and ensures precise results in your operations.

Technical Details of HPE Tech Care Basic with CDMR

• Service Type: Post Warranty
• Support Duration: 1 Year
• Access: Direct access to product specialists
• Support Channels: Telephone, forums, chat, and automated incident logging
• On-site Availability: Yes, for immediate assistance

How to Install HPE Tech Care Basic with CDMR

To activate your HPE Tech Care Basic with CDMR service, follow these simple steps:

1. Purchase your HPE Tech Care Basic service package online or through an authorized reseller.
2. Once purchased, you will receive a confirmation email with your service activation details.
3. Login to your HPE account or create a new one if you don’t have it already.
4. Navigate to the service activation section and input your activation details from the confirmation email.
5. Complete the activation process, and you will gain immediate access to all support channels and resources available under HPE Tech Care Basic.

Frequently Asked Questions

• What is included in the HPE Tech Care Basic service? HPE Tech Care Basic offers access to product specialists, multiple support channels, and on-site assistance, ensuring comprehensive support for your HPE products.
• How does HPE Tech Care differ from standard support? Unlike standard support, HPE Tech Care focuses on proactive solutions, enabling IT teams to enhance operational efficiency rather than merely resolving issues as they arise.
• Can I renew my HPE Tech Care Basic service after one year? Yes, HPE Tech Care Basic can be renewed annually to maintain continuous support and access to expert assistance.
• Is on-site support available globally? On-site support availability may vary by region; please check with your HPE representative for specific details regarding your location.
• How do I contact customer support? You can reach out to customer support via telephone, HPE moderated forums, or the live chat facility available through your HPE account.