Description
HPE Tech Care Basic with CDMR - Post Warranty - 1 Year - Warranty 24c San Svc
Experience enterprise-grade protection and proactive operational support with HPE Tech Care Basic with CDMR. Designed for organizations seeking reliable post-warranty care, this 1-year service from HPE Pointnext goes beyond traditional help desks by delivering proactive guidance, direct access to product-specific specialists, and a robust, multi-channel support structure. Whether you're maintaining complex HPE hardware fleets or managing diverse software ecosystems, Tech Care Basic helps your IT teams focus on strategic initiatives rather than firefighting. It combines remote expertise, on-site intervention when needed, and structured incident handling to minimize risk, reduce downtime, and optimize the lifecycle of your technology investments. This post-warranty offering is crafted to deliver predictable outcomes, measurable efficiency gains, and a clear path to smarter IT behavior—so you can innovate with confidence while knowing dependable support is always within reach.
- Proactive operational support with direct access to product-specific specialists: Instead of waiting for issues to arise, your team gains ongoing, expert insight tailored to your HPE hardware and software portfolio, helping you optimize configurations, performance, and utilization from day one.
- Multichannel support with defined response times: Get assistance through telephone, real-time chat, and moderated forums, all supported by defined response times and automated incident logging to accelerate problem resolution and provide clear accountability.
- On-site support guarantees quick, on-site solutions: When remote guidance isn’t enough, on-site experts are available to diagnose and remediate issues rapidly, minimizing downtime and keeping critical systems running smoothly.
- 1-year service duration for post-warranty efficiency: A full year of dedicated operational support ensures long-term value, predictable budgeting, and a stable foundation for ongoing technology optimization after your warranty expires.
- Strategic guidance for smarter technology investments: Beyond reactive support, Tech Care Basic offers guidance that helps you plan refresh cycles, optimize the lifecycle of devices, and make informed decisions that align with business goals and budget realities.
Technical Details of HPE Tech Care Basic with CDMR - Post Warranty - 1 Year - Warranty 24c San Svc
Technical details provide a concise view of what the service delivers and how it integrates with your IT environment. HPE Tech Care Basic with CDMR is an operational support program designed to complement and extend the life of your HPE hardware and software portfolio after warranty expiration. The service emphasizes access to product-specific experts, flexible communication channels, and proactive guidance aimed at reducing risk, improving reliability, and accelerating issue resolution. The 1-year term is structured to offer meaningful support within a predictable budget, making it easier to plan for ongoing maintenance, upgrades, and eventual technology refreshes. Coverage spans both hardware gear and software solutions within the HPE ecosystem, ensuring a unified support experience across your entire stack. Key advantages include the ability to escalate through formal channels, maintain clearer incident records via automated logging, and receive timely, professional advice on optimization, performance tuning, and best practices.
- Service type: Operational support for HPE hardware and software products, focused on proactive guidance and rapid issue resolution.
- Coverage period: Post-warranty, 1-year duration from activation, designed to bridge the gap between warranty expiry and continued, reliable support.
- Delivery model: Remote technical guidance complemented by on-site visits as required to achieve quick resolutions and minimize downtime.
- Access to specialists: Direct access to product-specific HPE Pointnext professionals who understand your devices and software in depth.
- Support channels: Telephone support, real-time chat, moderated forums with defined response times, and automated incident logging to streamline issue tracking.
- Key benefits: Risk reduction, improved operational efficiency, better resource utilization, and informed decision-making for future technology investments and lifecycle planning.
- Scope of coverage: Includes HPE hardware and software products within the supported ecosystem, offering a cohesive experience across your environment.
How to install HPE Tech Care Basic with CDMR
- Step 1 — Confirm eligibility and purchase: Verify that your devices are eligible for post-warranty support and complete the purchase or renewal of the Tech Care Basic with CDMR program as part of your HPE service portfolio.
- Step 2 — Register the service: Create or associate the Tech Care account with your organization in the HPE Pointnext portal to enable service activation and access to product-specific resources.
- Step 3 — Gather system details: Collect essential information such as device serial numbers, model numbers, and a high-level inventory of the HPE hardware and software in scope to accelerate onboarding.
- Step 4 — Enable preferred channels and contacts: Choose your primary contact methods (phone, chat, or forum access) and designate points of contact who will interface with HPE support for incidents, guidance, and scheduling of on-site visits if needed.
- Step 5 — Activate and begin use: Complete activation through the HPE Pointnext portal, confirm service level expectations, and begin leveraging product-specific expertise, proactive guidance, and incident logging to optimize performance and reliability.
Frequently asked questions
- Q: What does HPE Tech Care Basic with CDMR cover? A: It provides post-warranty operational support for HPE hardware and software, with direct access to product-specific specialists, multiple contact channels, automated incident logging, and on-site support when required, all packaged into a 1-year service plan.
- Q: How long does the service last? A: The service duration is 1 year, offering ongoing support after the end of standard warranty coverage, with a focus on risk reduction, efficiency, and lifecycle optimization.
- Q: Which channels can I use to get help? A: You can reach support via telephone, real-time chat, moderated forums with defined response times, and automated incident logging to capture issues quickly and track progress.
- Q: Is on-site support included? A: Yes, on-site support is available to deliver rapid, hands-on resolutions when remote guidance is insufficient or when hardware interventions are required on site.
- Q: Does this plan cover both hardware and software? A: Yes, the program is designed to support HPE hardware and software products, ensuring a unified care experience across your technology stack.
- Q: How can Tech Care Basic influence technology investments? A: Beyond issue resolution, the service provides guidance for lifecycle planning, performance optimization, and refresh strategies to help you make informed, cost-efficient technology decisions.
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