HPE Tech Care Basic with CDMR - Post Warranty - 1 Year - Warranty

Discover the ultimate solution for your HPE hardware and software support needs with the HPE Tech Care Basic with CDMR - Post Warranty - 1 Year Warranty. Tailored to enhance operational efficiency, this service not only supports your IT infrastructure but also empowers your team to focus on innovation and business development.

• Proactive Support Experience: Unlike traditional support services, HPE Tech Care provides a proactive approach to IT support, allowing your team to focus on strategic initiatives rather than being bogged down by reactive issues.
• Direct Access to Specialists: With HPE Tech Care, customers gain direct access to product-specific specialists who understand the nuances of HPE products, ensuring that help is just a call away.
• Comprehensive Technical Guidance: HPE Tech Care goes beyond mere troubleshooting. It offers general technical guidance, helping customers not only to reduce risks but also to discover more efficient ways to operate their systems.
• Multiple Support Channels: Enjoy the flexibility of getting help through various channels, including telephone support, HPE moderated forums with defined response times, automated incident logging, and real-time chat facilities.
• Minimized Downtime: On-site support is available as part of the package, which helps limit any downtime, ensuring that your operations remain uninterrupted and efficient.

Technical Details of the Product

• Service Type: HPE Tech Care Basic with CDMR
• Warranty Duration: 1 Year
• Support Channels: Telephone support, HPE forums, automated incident logging, real-time chat
• On-site support availability: Yes
• Target Audience: Organizations utilizing HPE hardware and software products

How to Install

To activate your HPE Tech Care Basic with CDMR service, simply follow these steps:

1. Purchase the HPE Tech Care Basic service through an authorized HPE reseller.
2. Receive your service activation code via email after purchase.
3. Visit the HPE Tech Care portal and log in with your HPE account.
4. Enter the activation code to link your HPE devices to the service.
5. Start exploring the support features immediately!

Frequently Asked Questions

• What is HPE Tech Care?

  HPE Tech Care is an operational support experience that provides proactive support for HPE hardware and software products, allowing IT teams to focus on innovation rather than reactive issues.

• Is on-site support included?

  Yes, the HPE Tech Care Basic service includes on-site support to help minimize downtime and ensure efficient operations.

• How can I contact support?

  Support can be accessed through multiple channels, including telephone, HPE moderated forums, automated incident logging, and real-time chat.

• What benefits can I expect from this service?

  Customers can expect reduced risk, improved operational efficiency, and direct access to product specialists for timely assistance.

• What is the duration of the warranty?

  The HPE Tech Care Basic service comes with a 1-Year warranty, providing peace of mind and dependable support.