HPE Tech Care Critical - Post Warranty (1 Year) Support

Experience enterprise-grade resilience with HPE Tech Care Critical - Post Warranty - 1 Year. This service from HPE Pointnext extends beyond traditional support by delivering proactive, expert-led assistance for your HPE hardware and software environments even after the warranty period ends. Designed for IT teams that must move business initiatives forward, HPE Tech Care Critical combines direct access to product-specific specialists, multi-channel support, and on-site capabilities to reduce risk, optimize performance, and accelerate problem resolution. With a focus on prevention, efficiency, and informed decisions, this program helps you maximize uptime, minimize operational disruption, and align technical investments with your strategic goals.

• Proactive, expert-driven support from HPE Pointnext. HPE Tech Care Critical provides direct access to product-specific specialists who understand your workload and environment. Instead of reacting to incidents, you receive proactive guidance, best-practice recommendations, and preventative measures tailored to your hardware and software stack. This approach helps you anticipate issues before they impact operations, enabling smoother maintenance windows, fewer unexpected outages, and a clearer path to optimizing performance across servers, storage, networking, and application platforms.
• Multi-channel access with defined response times. The service supports multiple channels, including telephone, real-time chat, moderated forums, and automated incident logging. This multi-channel model ensures your team can reach the right experts when needed, log incidents quickly, and track progress with transparent timelines. With defined response times and escalation paths, you get fast, predictable support that keeps critical projects on track and reduces mean time to repair (MTTR).
• On-site and remote resolution for faster outcomes. HPE Tech Care Critical combines on-site expertise with remote diagnostics to resolve issues with speed and precision. When necessary, qualified technicians are dispatched to your location to deliver hands-on service, while remote specialists provide rapid guidance, diagnostics, and interim workarounds. This blended approach minimizes downtime, accelerates resolution, and ensures your environment remains optimized even after warranty expiration.
• Comprehensive coverage for hardware and software. The program covers a broad range of HPE hardware and software products, ensuring cohesive support across your technology stack. By addressing both hardware failures and software compatibility or performance concerns, Tech Care Critical reduces the risk of gaps in service and helps you maintain a stable, integrated IT environment. This holistic coverage is particularly valuable for complex data center workloads, mission-critical applications, and hybrid IT setups.
• Strategic value and lifecycle guidance to protect ROI. Beyond problem resolution, this service provides ongoing guidance to optimize operations, extend hardware lifecycles, and inform future investments. By leveraging specialist knowledge in your workload context, IT teams can identify efficiency gains, align with best practices, and make informed decisions about capacity planning, refresh cycles, and technology investments that maximize return on investment.

Technical Details of HPE Tech Care Critical - Post Warranty - 1 Year

• Product focus: Operational support for HPE hardware and software products, designed to keep critical systems running smoothly after the standard warranty period.
• Access to product-specific specialists: Direct, experienced personnel who understand the intricacies of the exact hardware and software in use within your environment, with workload-aware guidance.
• Support channels: Telephone, moderated forums with defined response times, automated incident logging, and real-time chat to accommodate diverse team preferences and urgency levels.
• Resolution approach: A blend of remote diagnostics and on-site visits to expedite problem resolution, reduce downtime, and maintain productivity across data centers and enterprise environments.
• Service duration: 1-year coverage designed to sustain maximum productivity and timely results during the critical post-warranty period.
• Geographic coverage and response: Coverage designed to align with your location and operational needs, ensuring access to expert resources when and where you need them.
• Proactive guidance and optimization: Continued recommendations for efficiency improvements, risk reduction, and operation optimization to help you run IT as a strategic asset.

How to install HPE Tech Care Critical - Post Warranty - 1 Year

• Validate eligibility and scope: Confirm post-warranty coverage for your HPE devices and software through your HPE account or your authorized reseller, and identify the exact products and workloads included under Tech Care Critical.
• Gather essential details: Compile model names, serial numbers, firmware/software versions, supporting contracts, and any prior incident history to enable accurate assessment by the product-specific specialists.
• Choose your support channels: Decide whether you will primarily use telephone, real-time chat, or moderated forums, and set expectations for response times and escalation procedures.
• Initiate the engagement: Contact HPE Tech Care through your preferred channel to open a service ticket, log incidents, or request proactive guidance. Automated incident logging will record events for traceability and faster resolution.
• Synchronize with on-site services (if needed): If on-site support is required, coordinate scheduling with the assigned technical team, provide access details, and ensure on-site safety and readiness for rapid deployment.
• Access and monitor your support portal: Use the dedicated support portal to view ticket status, track progress, exchange notes, and review recommendations from HPE specialists as issues are resolved and preventive actions are implemented.

Frequently asked questions

• What is HPE Tech Care Critical - Post Warranty - 1 Year?

  It is a post-warranty, 1-year operational support service from HPE Pointnext for HPE hardware and software that provides proactive guidance, access to product-specific specialists, and multi-channel support—including on-site options—to help maintain uptime and optimize IT operations.

• Which channels are available for support?

  The service offers telephone assistance, real-time chat, moderated forums with defined response times, and automated incident logging to ensure rapid access to experts and clear incident tracking.

• Does this service include on-site support?

  Yes. On-site support is included as part of the blended resolution approach, ensuring quick, hands-on assistance when remote diagnostics alone are insufficient or when physical intervention is required to restore services.

• Is HPE Tech Care Critical suitable for both hardware and software?

  Yes. The program covers HPE hardware and software products, delivering cohesive support across your technology stack and helping you address issues that involve interactions between components.

• How long does the service last and how does it help with ROI?

  The service is valid for 1 year, designed to sustain productivity after the warranty period. In addition to problem resolution, it provides ongoing guidance to optimize operations, extend lifecycles, and inform future investments, contributing to a lower total cost of ownership and better alignment with IT strategy.